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IT Application Support Analyst

Nexere Consulting Limited

Posted on Nov 4, 2022 by Nexere Consulting Limited

London, United Kingdom
IT
Immediate Start
£50k - £50k Annual
Full-Time

Urgent permanent role within the finance sector for an experienced IT Applications Support Analyst.

Below are the details of the role:

  • Provide 2/3rd line technical support on the production/test environment including incident, problem, change and request management
  • Independently resolve complex production incidents, problems affecting applications in their domain and communicate effectively with internal business users within agreed SLA
  • Resolve business information requests
  • Lead process improvements and improve methods and tools
  • Actively seek to improve production support through improving existing methods, tools and expertise
  • Adapt and orientate the process to best fit with IT strategy for improving the quality of the Production environment
  • Work autonomously with periodic checks by Manager.
  • On occasion act as informal team lead role based on experience and expert knowledge and may be required to coach others.
  • Participate in application software delivery to both test and production environments.
  • Participate in Production site Switches and RDR test occasions.
  • Communicate verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient
  • Participate in Production site Switches and RDR test occasions.
  • Complete User Requests, both internal and external, in a timely manner within agreed SLAs.
  • Effectively review high complexity project documentation from a production support perspective.
  • Conduct the assessment of all large scale changes on their impact on Production.
  • Resolve large scale issues autonomously and assist colleagues with escalations.
  • Deal with complex level interventions autonomously
  • Have the ability to code in a programming language and perform development activities for large scale changes.
  • Create or amend scripts/macros where required to maintain or improve support tools
  • Occasionally provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined/new area and may improve upon set guidelines and routines.
  • Guide other colleagues in undefined work areas
  • Have a recognised technical expertise
  • Develop and maintain standard operating procedures
  • You define and identify the processes required to maintain the stability of the production environment.
  • You support the applications on a distributed platform.
  • Must have experience working in application support/service support on a Linux platform and capable of writing SQL statements, Shell Scripts

Reference: 1782119227

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