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Customer Service Advisor

LA International Computer Consultants Ltd

Posted on Nov 4, 2022 by LA International Computer Consultants Ltd

Sheffield, Yorkshire, United Kingdom
IT
Immediate Start
£110 - £116 Daily
Contract/Project

What I'll be doing
The Key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day -5 down to on the day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers in relation to

I will:
* Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit.
* Monitor field allocation systems to ensure effective deployment of field resource
* Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager
* Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource.
* Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
* Effectively deploy Field resource to ensure maximum utilisation and efficiency
* Work in a collaborative way that ensures the availability of resources within agreed lead times
* Work closely with the Central Resourcing Co-ordinator
* Manage the Switch & Power Routines activities as appropriate
* Seek to continually improve the controls' processes and ways of working
* Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's
* Manually build tasks to meet the required appointment dates where automation is not in place eg Cloud Voice

Reference: 1782062292

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