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Retail Assistant Manager - Customer Service & Operations

Posted on Jan 30, 2019 by Straight Line Retail Recruitment

Oxford, Oxfordshire United Kingdom
Retail Trade
Immediate Start
£32k - £32k Annual

Retail Assistant Manager - Customer Service & Store Operations

£27 - 32,000 + Bonus & Benefits


The Company

A business with a long and rich heritage this retailer of all things garden and home related has invested heavily in store refurbishment, acquisition and expansion and is one of the best-known businesses in its sector. As part of the ongoing growth and development of the business they are now looking to recruit a Store Operations Manager for this well established and high-profile site

The Role

Reporting to the General Manager and is responsible for the following:

  • All front of store customer service operations
  • Managing all back of house functions ensuring deliveries are managed in a timely manner and that stock package and availability KPI's are adhered to
  • Administrative management for store operations, ensuring that paperwork is accurately and timely processed
  • Cash handling, banking and the production of financial reports including payroll
  • Order control and processing
  • Site Health and Safety
  • Leading, managing and developing a small team of direct reports whilst influencing the other site team
  • Duty management for the whole site in the GM's absence

The Candidate

The role will appeal to a retail manager with a strong operational focus. It's a great position if you are well organised, diligent and can see and understand that a well-run operational business unit is the cornerstone of a well run and successful retail store. Ideally applicants will have:

  • Management experience within some kind of retail business, possibly from DIY or Department stores, Garden Centres or large multi-product retailers.
  • A good working knowledge of customer service & back of house functions.

Applicants can be people who want to develop their career with a bigger business, one with a high degree of security and a good reputation training and ongoing development. Ultimately this role will appeal to individuals who want to broaden their knowledge of store operations and use their experience in a more specialist role.

Reference: 634711398