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CRM and Project Support

ARC IT Recruitment

Posted on Nov 3, 2022 by ARC IT Recruitment

City, London, United Kingdom
Immediate Start
£40k - £40k Annual

CRM and Project Support
City of London
£40K plus Benefits

CRM and Project Support Analyst is required to join a prestigious financial services organisation based in the heart of the city.

Key Responsibilities:

  • Provide user support within the division for the in-house CRM system
  • Where user queries involve bug fixing, coordinate with IT and the Senior CRM Administrator to ensure the issue is resolved
  • Assist in data cleansing exercises as required
  • Conduct training sessions as necessary and maintain/update user guidelines (starter kits, cheat sheets, innovative online training methods)
  • Monitor user feedback, trends and how data is being recorded and incorporate insights to continually improve training materials, as well as working with the CRM Administrator to coordinate necessary system enhancements
  • Participate in development forums, and work closely with CRM Administrator in keeping development logs up to date and that these contain accurate development requirement
  • Assist in User Acceptance Testing (UAT) of CC enhancements and issue system release notes where appropriate

Key Skills and Experience:

  • Experience working with CRM Systems, ideally MS Dynamics or similar
  • Knowledge of end-user support/training; issue diagnosis and troubleshooting a plus
  • Experience (or some exposure) with online data feeds (eg FactSet) and systems' integration
  • SharePoint & MS Office skills
  • Confident, self-motivator with a proactive and problem-solving approach
  • Attention to detail, with a can-do attitude
  • Excellent command of spoken and written English

For a full consultation, send your CV to Arc IT.

Reference: 1781354791

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