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Library Assistant

Posted on Jan 30, 2019 by Adecco

London United Kingdom
Admin & Secretarial
Immediate Start
£14.1 - £14.1 Annual
Full-Time

Specific Responsibilities:

Membership Services

Issue, renew and replace photo ID cards for staff and associates, including capturing and recording photos on School systems.

Process applications for Library membership from alumni, members of reciprocal access schemes and members of the public.

Verify and record information about the Library users on School systems as part of the registration process.

Print and issue Library membership cards to enable access during advertised opening hours.

Reader Services enquiries and problem resolution:

Answer more complex enquiries concerning the services and facilities that are managed by the Library, including circulation, locker hire, study space and group study room bookings, payments for lost items, the Library environment (cleaning, maintenance, noise, lighting heating, furniture), opening hours, additional provision for students and part-time students and services for users with disabilities.

Answer user feedback and complaints and log replies on the database.

Other Specialist Services:

Administering lost item invoicing.

Administering the hire of Library lockers.

Administer online services, such as visitor application processes.

Providing support for users with disabilities including a service, fetching items from the Library shelves & photocopying

To undertake other duties in support of the work of the library as may be required, particularly as services develop and change.

Experience of working in a busy customer service environment.

Experience of relating to customers face to face, using telephone and email.

Experience of using mobile devices and social networking tools in the workplace.

Experience of data entry.

Previous experience of working within a library in a customer focused role.

If you feel that this sounds like you, please send a copy of your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Reference: 634542730