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IT Operations Manager

Venturi Limited

Posted on Nov 3, 2022 by Venturi Limited

Bracknell, Berkshire, United Kingdom
IT
Immediate Start
£65k - £65k Annual
Full-Time

IT Operations Manager (Service Delivery), Up to £65,000, Remote first

IT Operations Manager sought for a highly reputable financial services organisation based in Bracknell. This is a company who have been growing and excelling for a number of years and have a highly talented technical team who are looking to grow. As an IT Operations (Service Delivery) Manager, you will be accountable for the delivery of technology services, both internal and external. The IT Operations Manager is responsible for ensuring the delivery of exceptional IT services and have autonomy over the Service Desk and Desktop Support functions and own the customer experience from point of contact with the IT department through to conclusion.

The IT Operations Manager will act as a Service Delivery Manager, ensuring exceptional levels of customer service to business users and the delivery of continuous improvement of services and processes. You will also have the chance to develop and drive maturity in IT policy and practice including creating standard processes and procedures, whilst looking out for automation opportunities.

This is a really exciting opportunity for a Service Delivery Manager to lead and mentor team members to embed best practice technology service delivery and excel in a new role.

This role is offering up to £65,000 + a bonus, extremely flexible working, very generous pension + 25 days' holiday, life assurance, private medical and dental insurance, phone and MS home office discount, and many other benefits

In return for:

- Experience as an IT Operations Manager/Service Delivery manager in a customer focused environment ideally

- ITIL v3 or v4 certified would be amazing

- In-depth experience of service management in an IT environment

- Able to identify and communicate continuous improvement opportunities

- It would be great if you had experience with Service Now and/or any other ITSM system

- Strong communication and interpersonal skills

If you are interested, please do apply within or enquire for more details.

Venturi is a staffing business dedicated to you, differentiating ourselves in the marketplace by quality of service and candidate delivery. Our highly skilled and experienced staff operate within dedicated markets to give you the best service possible. Venturi markets include Business Intelligence, Development IT & Legal IT. Venturi operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role.

Reference: 1780947615

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