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3rd Line Support Engineer

Lynx Recruitment Ltd

Posted on Nov 3, 2022 by Lynx Recruitment Ltd

London, United Kingdom
IT
Immediate Start
£35k - £45k Annual
Full-Time

MSP - Service Desk Engineer - 3rd Line Infrastructure Engineer - London/Hybrid

My client, a thriving MSP based in London, are looking for a Full Time, Permanent 3rd Line Support Engineer. You will be a single point of contact for customers, logging tickets within SLA whilst providing technical guidance (escalation point for Service Desk Team members and projects assignment)

You will have:

  • Experience working at an MSP
  • Appreciation for ITIL Service Management disciplines
  • Excellent communication skills
  • Good written and spoken English
  • Ability to effectively prioritise workload to meet deadlines

Technical certifications:

  • Microsoft Certifications, Microsoft 365 fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)
  • ITIL Foundation (Desirable)
  • Prince2 Foundation (Nice to have)

Technical Skills:

  • Experience with Microsoft Cloud solutions, Office 365 (Exchange, Sharepoint etc.)
  • Experience with Device and Remote management (Intune, Teamviewer etc.)
  • Strong understanding of Windows Operating Systems
  • Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange
  • Experience using backup products and disaster recovery solutions (Azure, SkyKick, Barracuda etc)
  • Knowledge of Microsoft security suites

Details of the role:

  • Full Time, Permanent
  • £35,000 to £45,000
  • Monday to Friday
  • Shift pattern; 7am - 3.30pm (once per month), 9am - 5.30pm and 10am - 6.30pm
  • Office based for the first 3 months, then Hybrid (2 days per week WFH)

What's on offer:

  • Certificate reimbursement policy and the very best training platform.
  • Allocated shadowing sessions with Architects and Project Engineers to further train you for the next step in your career
  • A friendly office environment with fantastic progression opportunities and a proven track record of longevity within current staff

If you would be interested in this role, then please press "apply" now.

Reference: 1780900468

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