This Job Vacancy has Expired!

Customer Success Manager (Remote)

Salt

Posted on Nov 3, 2022 by Salt

London, United Kingdom
IT
1 Dec 2022
£35k - £45k Annual
Full-Time

Job Role

Manage a diverse international customer base, taking responsibility for ensuring we delight, retain and grow customer accounts

Manage customer onboarding to ensure they are setup, trained and actively using the software as rapidly as possible.

Become an expert in Quality Improvement so that together with your deep knowledge of our software you can function as a trusted advisor providing strategic guidance to each of your customers.

Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share accountability of their success.

Build and foster relationships with key decision makers and stakeholders within customer teams. Setting and managing expectations throughout their customer journey.

Drive revenue growth through new feature adoption and expanded usage.

Monitor customer health and create risk mitigation plans where needed.

Work as part of the Customer Success team to identify, develop and test improvements to our Customer Success playbooks.

Act as the 'voice of the customer' in helping shape product updates and new features.

Experience

Experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role

Experience of customer success/account management for a software product.

Strong relationship building skills in order to foster productive working relationships with remove customers from diverse cultures.

Excellent phone, written and verbal communications skills. Familiar with presenting strategy verbally on video calls, over the phone and in email communication.

A firm grasp of how business works, including sales, consultative problem solving, and issue resolution skills.

Strong organisational skills in order to manage many concurrent customer relationships. You are well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution.

Intrinsic motivation to work autonomously to seek out solutions to challenges.

Reference: 1780900438

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