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People Operations Specialist - HR Administration

Posted on Nov 2, 2022 by Brookwood

Amsterdam, Noord-Holland, Netherlands
Admin & Secretarial
Immediate Start
€35 - €40 Hourly
Contract/Project
People Operations Specialist - HR Administration - Freelance ZZP

We are supporting a global organisation.

This is 6 months initially.

The client is based in Amsterdam, this is mainly remote with travel once every 2 weeks to Amsterdam for meetings.

The hourly rate is between €35 - €40 per hour due to this role sitting within HR Administration.

The People Operations Specialist sets and achieves day-to-day objectives that will have an impact on the work of payroll and other People Services tracks. The output of the work serves as a base for other sub-departments within the People department and is of importance to the employees and managers.
This role is the front-line communication point for the employee questions and therefore has a direct impact on employee satisfaction and a positive experience.
The People Operations Specialist will communicate with both employees as well as managers, with other sub-departments within the People department but also with external parties. He/she will explain policies, practices and facts to them. The People Operations Specialist will also obtain and provide information to others within the organization where tact is required to avoid conflict.
The People Operations Specialist is the first point of contact for HR related matters, and with that in the position to gather extensive data from employee's questions and experiences. As such, they can identify areas of improvement in order to remove friction from the employee's and manager's life cycle.
The People Operations Specialist contributes to the employee experience for their region(s) or country (countries) supported.

Operational activities and Communication
  • Respond to written and verbal inquiries in accordance with SLAs from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to the appropriate COE or person.
  • Identifying relevant trends and issues for recommending or implementing a remediation plan by using various systems and by speaking to stakeholders in the company to ensure the employees' needs are met and that processes are optimized.
  • Administer people processing procedures that occur throughout the employee life cycle with agreed SLAs.
  • Administer up-to-date processes, procedures and documents, aligned with standard operating procedures as well as current local employment law and legislation.
  • Maintain and administer the company's global HR system and tools.
  • Document all internal queries according to standard operating procedures.
  • Maintain records and employee files.
  • Prepare and coordinate the actions around Payroll change reports and reviews according to pre-agreed timeline.
  • Ensure data quality and execute appropriate audit procedures in accordance with Risk & Compliance controls.
  • Explain regulations, policies, or procedures to employees and managers.
  • Partner with relevant stakeholders on the on the continued updating of the employee handbook and HR content
  • Organize and support facilitation of regional People events such as Ask.HR days.
  • Support onboarding new People Operations Specialists and the onboarding of direct stakeholders regarding the People Operations processes.
  • Liaise and partner with country specific stakeholders such as Advisory, Payroll, Recruitment, and other internal support functions and external vendors.
  • Support various People initiatives, including project implementation and new procedures.

Experience & Education
  • Bachelor's degree from an accredited educational institution preferably in Human Resources or Business Administration preferred
  • 2 years of experience in a similar capacity including data processing within a customer-facing environment, human resources experience is preferred.
  • Working knowledge of People database systems, preferably Workday and ticketing system ServiceNow - however this is not essential
  • Excellent English written and spoken skills
  • Computer skills (SAP, Workday, MS Office, Google Suite, Intermediate Proficiency in Excel)
  • Basic knowledge of local labour law preferred
  • Good communication skills
  • Accuracy and eye for detail

Reference: 1780174652

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