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Loan Ops Mgr I- New Jersey

Posted on Jan 28, 2019 by TD Bank Group

Mount Laurel, NJ 08054
25 Jan 2019
Annual Salary
Company Overview

About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Job Description

The Loan Operations Manager I manage or oversee operations of several functions or processes within Loan Operations


  • Must be eligible for employment under regulatory standards applicable to the position.

  • Manages operations of several functions or processes within operations and is most often accountable for an entire segment of the operations department.
    Modifies policies and procedures to improve performance of units supervised.
    Often manages a unit or units geographically separated from immediate management through subordinate supervisors.
    Participates or leads multiple projects within department or across divisions.
    Serves as change agent to identify and implement continuous improvement within teams.
    Provides recommendations toward strategic vision and tactical goals.
    Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics.
    Ensures team consistently meets or exceeds SLAs.
    Develops relationships with management of internal and external functions/departments to enhance productivity of managed units.
    Seeks to influence others as needed to gain support and sponsorship for departmental initiatives.
    Manages bank conversions as they pertain to managed operational units.
    Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary.
    Applies the performance management process, supporting Employees in their personal and performance development.
    Develops and manages the team by recruiting, training and coaching.


    Bachelors degree or progressive work experience in addition to experience below
    7-10 years related experience required
    Operational management experience specific to the section of operations managed.
    In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed.
    Strong leadership, delegation, coaching, and mentoring skills.
    Excellent problem/conflict resolution skills.
    Excellent written and verbal communications skills.
    In-depth knowledge of relevant banking rules and policies.
    Ability to balance competing priorities and make sound decisions within, and outside of, established policy.
    Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
    Generally manages a total of 40-150 staff, primarily nonexempt, (including supervisory and lead positions) in up to 6 functions.
    Exhibit forward thinking capabilities.
    Occasional travel required.




    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    Loan Ops Mgr I- New Jersey

    Reference: 633865214