This Job Vacancy has Expired!

Contact Centre Team Manager

Posted on Jan 26, 2019 by Anonymous

Milton Keynes, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£21k - £28k Annual
Contact Centre Team Manager

Location: Milton Keynes

Salary: £28k

Hours: Flexible from Monday to Sunday

Unico Recruitment are working with an elite outsourcing partner who specialise in financial services with core family values that believe in working in partnership to deliver the very best maintaining customer and client satisfaction at all times.

The Role;

* Manage people's activities to deliver service and quality standards

* Taking ownership and drive your teams contribution to the achievement of departments targets

* Drive continuous improvement

* Working with other departments to improve process efficiency

* Thoroughly and consciously coach team members

* Ensuring your team members are complying with the company's procedures

* Manage business processes; time and attendance

* Being the first point of contact before managers

* Coaching and development

* Dealing with any query/complaints escalations when necessary


* Proven team management experience

* Experience in a call centre environment

* Excellent oral and written communication skills with complete accuracy

* Positive attitude, consultative approach and self-motivation are all essential

* Strong interpersonal and social skills

* Advanced understanding of processes in relation to Banking Process

* Great communication skills, being able to listen to customers concerns, their needs and record information accurately

* Natural leader

* Work towards targets and goals at team and centre level

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment wishes you the best of luck in your job search.

Unico Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Reference: 633127632