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Executive Director, Residential Mortgage - Projects Team

Posted on Jan 25, 2019 by Morgan Stanley USA

New York, NY 10001
22 Jan 2019
Annual Salary
Morgan Stanley ("MS") is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management ("WM"), and Asset Management. The WM network includes more than 15,000 Financial Advisors ("FAs") with total client assets of over $2 trillion. WM provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit & lending, deposits & cash management, annuities, insurance, retirement and trust services. MS is expanding its deposit and lending services to serve the retail banking, private banking and commercial banking needs of WM clients.

Morgan Stanley Home Loans, within the Morgan Stanley Private Bank, is embarking on a significant growth plan to expand its Residential Mortgage business. This projected growth is a key component of the overall Morgan Stanley Wealth Management strategy for revenue growth and is an area of focus for all levels of leadership at the firm. This growth strategy includes a number of themes including:

• Greater penetration into our existing Client base and Financial Advisor community
• Loan volume and funded loan balances growth across the existing products lines
• Expansion of product offering to offer new products and support additional client types

In 2017, the Wealth Management Mortgage Loan origination process was insourced from a 3rd party vendor, which required implementation of a new End to End technology platform as well as creation of a new Target Operating model to support the business and deliver the product effectively and efficiently to Clients and Financial advisors.

A dedicated Change Management team was established as part of the insourcing program and is responsible for the successful execution of wide range of initiatives across the different functional groups within the Mortgages business as well as partner and support organizations such as Credit Risk Management, Legal, Compliance, Finance and Operations.

We are seeking a seasoned Change Management professional to join the team and manage a suite of project initiatives, encompassing Platform change and process reengineering, which are required to ensure successful delivery of the Business growth strategy.

Position Responsibilities :

The role requires the candidate to have an understanding of system architecture principles, project management fundamentals, process analysis and design best practices. The candidate must also be able to analyze the commercial impact of business decisions.

• Play a lead role in the ongoing evolution of the technology platform and target operating model as the business grows and matures
• Assess business justification for changes and drive prioritization discussions with Technology and Business leadership
• Lead process reviews including proposing potential solutions for re-engineering business processes
• Oversee business analysis and documentation of requirements for future state
• Design testing strategies and supervise execution of test plan
• Track and report status on projects to a range of different stakeholders including the Private Bank Management team
• Work with the stakeholders for each initiative to drive milestones to timely execution
• Relationship Management
o Develop an effective network of relationships across divisions
o Influence and collaborate effectively with project resources not in the same reporting line to achieve common goals
o Operate as a leader in cross functional forums and drive consensus on project and business issues


Skills Required :

• 10+ years of experience in business analysis / project management / process re-engineering
• Competency in business and functional requirements capture, mapping process flows, testing execution
• Strong understanding of corporate software delivery methodologies inclusive of waterfall and agile
• Strong quantitative and qualitative analytical skills and a creative and flexible approach to problem solving
• Highly developed sense of ownership and accountability for work
• Self-motivated and autonomous
• Strong communication and influencing skills
• Exceptional written and verbal presentation skills
• Capable of setting direction and motivating team members outside the direct reporting line
• Ability to bring ambiguous issues to resolution
• Strong time management skills
• Bachelor's Degree
• Fluency with all MS Office tools, including Power Point, Excel, Project, and Visio

Skills Desired :

• Experience in the Wealth Management Industry
• Experience in the Mortgage Industry
• Experience in a technology-focused role: technical design, data modelling, programming or similar
• Experience working with 3rd party service providers
Executive Director, Residential Mortgage - Projects Team

Reference: 632775205