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Production Systems Incident Administrator

Request Technology - Craig Johnson

Posted on Oct 19, 2022 by Request Technology - Craig Johnson

Coppell, TX 75019
Immediate Start
$100k - $120k Annual

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Financial Institution is currently seeking a Production Systems Incident Administrator. Candidate will be a first line of support with ensuring Company meets its comprehensive data processing requirements by tracking and escalating Incidents in a reliable and timely manner so that quality standards are minimally impacted. In addition, this person has responsibility for the monitoring of Production process and applications and rerun/restart of Jobs within the production environment.


  • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
  • Monitor multiple applications and systems using approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
  • Report and document any processing anomalies utilizing OCC approved software.
  • Maintain processing records and logs
  • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
  • Perform Mainframe IPLs, and other system commands if and when required.
  • Support transmissions across SFTP/NDM.
  • Support the execution and troubleshooting of UC4 jobs.
  • Provide support for Production Installs, D/R and Industry tests.
  • Maintain all off-site storage records and shipments.
  • Rerun/Restart failed backups and perform restores when required.
  • 1st Shift Sun-Thurs work week with work scheduled overtime when needed to ensure 24 x 7 coverage.
  • Must adhere to all Production Operations policies and procedures


  • Strong knowledge of Linux/Unix, Windows, and Mainframe/JCL.
  • Working knowledge of UC4, Applied Dynamics, MQ, Main View, Connect Direct, Logic Monitor, and Service Now.
  • Experience with Mainframe and Client Server job scheduling software.
  • Knowledge of Network utilities (Ping, Netstat, Traceroute).
  • Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)
  • Working knowledge of monitoring tools and best practices.
  • Understands urgency of service level agreements and the need for timely responses.
  • Network trouble-shooting.
  • UNIX knowledge.
  • UC4 Scheduler.
  • Mobius via Document Direct.
  • zOS/390 JCL, IBM utilities
  • Transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390
  • Strong Desktop skills
  • Microsoft Office Suite
  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 5+ years working knowledge of MobiBrio.
  • DevOps experience desired, but not required.
  • College degree in Computer Information Systems desired, but equivalent work experience will be considered

Reference: 1764596366

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