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Network Video Engineer

Request Technology - Craig Johnson

Posted on Oct 19, 2022 by Request Technology - Craig Johnson

New York, NY 10001
IT
Immediate Start
$110k - $130k Annual
Full-Time

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Global Firm is currently seeking a Network Video Engineer. Candidate is responsible for maintaining and developing the video conference infrastructure for all offices. It requires doing off-hour maintenance, software patching, updating firmware, and adding/removing equipment, as well as providing support to local onsite Conference Center technicians and external vendors to service video conference endpoints.

Responsibilities:

  • This position requires strong technical knowledge of video conference topology. The need to stay current with new unified communication platforms especially those in our environment. Have a macro and micro mindset when thinking of changes to ensure not to negatively impact our users.
  • Individual must also possess excellent judgment regarding local and firmwide Conference Technology vision. Must be able to assess situations quickly and proactively ensure customer/client satisfaction. Excellent verbal and written communication skills are a must in addition to having a strong customer service commitment.
  • Maintain video conference bridge, supporting video conference equipment and work with local techs to repair/replace endpoints when required
  • Work with the server team to make sure video Servers are up to date.
  • Apply security certificates to the required Servers.
  • Add video conference endpoints to our environment.
  • Have expert knowledge using all unified communication platforms. (Cisco, Poly, Zoom, Blue Jeans, etc.)
  • Keep Firm-wide and local support processes, and procedures documentation up to date
  • Work with the AV Architecture on new buildouts to apply configurations on the local video endpoints.
  • Strong understanding of how local endpoints work with other local AV equipment in the room.
  • Exhibit helpful, customer service-oriented attitude with team members and end-users.
  • Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution
  • Develop disaster recovery, and plan b scenarios for our video infrastructure

Qualifications:

  • 10 years of AV experience
  • 5 years managing a video network environment
  • Experience with Polycom RMX
  • Experience managing CMS, and TMS
  • Must have a current or working towards Avixa CTS certification and maintained during employment.
  • Exceptional customer service abilities.
  • Superior oral and written communication and problem-solving/strategizing skills.
  • Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
  • Flexibility in daily work hours to meet the conference client's needs including weekends.
  • Knowledge connecting to different Unified communication platforms including but not limited to Cisco WebEx, Poly, Zoom, Blue Jeans, Skype

Technologies:

  • MS Suite, Zoom, Teams, Cisco CMS, TMS, Polycom RMX, RSS, Crestron, Biamp, other Unified Communication platforms,

Certifications:

  • Avixa CTS

Reference: 1764338558

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