This Job Vacancy has Expired!

Senior Associate, Desktop Engineering

Posted on Oct 18, 2022 by Request Technology

Chicago, IL 60601
Immediate Start
$90k - $105k Annual

*We are unable to sponsor as this is a permanent full time role*

* This will be hybrid role, 3 days onsite, 2 days remote*

A prestigious financial firm is on the search for a Senior Associate, Desktop Engineering. This senior associate will support 900 user, and will support windows desktop. They will support Cisco video conferencing, Microsoft exchange, VDI, Vmware, Cisco Webex, etc.


  • To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
  • Troubleshoot application installation, performance, and runtime issues within the desktop and mobile environments
  • Maintain Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
  • Packages application deployments for end user environment using VMware AppVolumes
  • Preserves end user profile settings with VMware DEM
  • Challenge the status quo with new ideas and drive innovation for the end user experience
  • Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
  • Automate processes in the end user experience space
  • Maintain and troubleshoot Office 365 environment
  • Process new hire email provisioning requests
  • Troubleshoots production problems related to desktop and mobile software applications
  • Addresses problems of systems integration, compatibility, and multiple platforms
  • Assists in the evaluation and recommendation of application software packages, application integration
  • and testing tools
  • Remove barriers and obstacles from end user technology to enable the business
  • Provide tactical and strategic input on the overall End User experience
  • Provide on-call support according to assigned schedule
  • Document changes, policies and procedures and drawings
  • Contribute to projects of various sizes and schedules.


  • Experience supporting Windows desktop operating system environments
  • Experience deploying applications across the enterprise desktops using modern tools
  • Experience with a Scripting language
  • Experience supporting Cisco Video Conferencing and Cisco Webex
  • Experience supporting Microsoft Exchange
  • Experience with profile management
  • Experience packaging software for deployments
  • Minimum of 3 years of experience with O365
  • Experience with delivering VDI environment leveraging VMware Horizon and instant clone desktops
  • Minimum of 3 years of experience performing Desktop Application Troubleshooting
  • Passion to identify, investigate, and drive new technology
  • Bachelor of Science in Computer Science or related degree or equivalent experience
  • Minimum of 3 years' experience in a desktop engineering or end user experience role

Reference: 1764029457

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