Trade Counter Assistant

Posted on Jan 24, 2019 by CV Recruit limited

London, London United Kingdom
Call Center & Customer Service
Immediate Start
£9 - £9 Annual

Achieve a clear and measurable, high quality, differentiated, service level to the UK installer / contractor, service and small OEM segment. consistently delivering high levels of customer service, in operational and sales activities for our client in accordance with company objectives

Assist the Assistant Branch Manager to ensure realistic, yet aggressive service level plans are maintained. Help establish our client to be recognised by their customers for adding significant value and being experts in their businesses within the branch area

Improving and achieving desired results within your local organisations with active support from the Assistant Branch Manager, by open communication and active co-operation

  • High level of customer service that engenders repeat and increased business

o Maintain "minimum service levels", and "service level agreements" for large / key accounts

o Performance

  • Standard Operating Procedures (SOP) and minimum standards

o Reliability - accurate and timely deliveries / quotations

  • Existing customers - repeat business, increased order lines per invoice, increased breadth of range supplied
  • Help increased number of new customers in current location, who will repeat purchase
  • Adherence to minimum service levels, including;

o People - compliance to SOP's and standards

o Processes - Use of systems (SAP); Lost order reporting; recurring error reports; invoices in dispute; back orders and forward orders; cash management

o Speed of response - all areas

  • Optimised and planned flow of goods (inbound), timed to minimise branch outbound activities
  • Adhere to minimum standards for warehouse utilisation, trade counter & order office operations and cleanliness, health and safety
  • Prioritised booking in (fast response to discrepancies / damage) and correct allocation to bins
  • Timely (following cut off times) and accurate proposals supporting customer service levels
  • Ensure branch complies with the branch audit including, condition of all according to minimum standards
  • You have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook


Team player with a strong ability to, communicate and challenge whilst remaining focussed on results, via:

  • Wholesaling operational skills

o Experience (operations & sales) on the range of products and customers covered

  • Communication and inter-personal skills at all levels of organisation

o Have effective oral and written skills

  • Problem identification and help assist in designing effective solutions with first time fix

o Have keen analytical skills (openness to ideas, conceptual thinking…)

  • Drive and commitment, with focus on execution of plans

Thorough working knowledge of operational systems (SAP)

40 hour week

Monday - Friday

Reference: 629607092

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