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FICC Technology - Client and Production Support

Posted on Jan 24, 2019 by Goldman Sachs USA

New York, NY 10001
Banking
17 Jan 2019
Annual Salary
Full-Time
MORE ABOUT THIS JOB What We Do

At Goldman Sachs, our Engineers don't just make things - we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.

Your Impact

FICC is a fast paced trading environment with a wide variety of financial products. We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams, front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

RESPONSIBILITIES AND QUALIFICATIONS Responsibilities
  • Help users to quickly resolve issues
  • Create user documentation for applications and processes
  • Create runbooks for faster issue resolution
  • Debug code and determine where changes need to be made to resolve root causes
  • Manage support tickets to track recurring issues and support costs
  • Perform start of day checks to ensure that systems are operational before the trading day starts
  • Use tools to execute configuration changes, modify production data and entitle users to applications
  • Execute BCPs to ensure that backup plans are up to date

Basic Qualifications
  • 3+ years of support experience and incident management
  • Experience with Java/Python/C++
  • Strong communication skills
  • Strong analytical skills

Preferred Qualifications
  • Experience with SQL
  • Basic knowledge of Linux


ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

FICC Technology - Client and Production Support

Reference: 630340783