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Customer Service Advisor - Claims

Posted on Jan 24, 2019 by Juice Recruitment Ltd

Gloucester, Gloucestershire United Kingdom
Call Center & Customer Service
Immediate Start
£16.5k - £16.5k Annual
Full-Time

Juice Cheltenham are delighted to be supporting a fantastic insurance company in their search for Customer Service Advisors to join their claims department. This is a crucial position, needing fantastic attention to detail and amazing customer service skills.

Duties:

  • Taking a high volume of inbound calls from customers who are submitting new claims
  • Dealing with existing customers claims and updating them on the progress
  • Probing customers for in-depth information
  • Taking accurate information and updating databases
  • Dealing with customer complaints in a timely and professional manner

Skills/Experience:

  • Previous customer service experience
  • Maths & English GCSE (or equivalent) A-C
  • Excellent communication skills
  • Attention to detail

This is a fantastic opportunity, offering excellent benefits and a contemporary working environment. The working hours are Monday to Sunday between 07.00-23.00 - please note that you are only required to work 5 out 7 days and you will only be required to work 1 in 3 weekends. Your main working pattern will be between 08.00-18.00, you will only be required to work the later shifts on the odd occasion.

If this role is of interest to you, we would love to hear from you.

Reference: 630198127

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