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Customer Consultant

Posted on Jan 24, 2019 by Search Consultancy

Wellington, Shropshire United Kingdom
Call Center & Customer Service
Immediate Start
£700 - £17.2k Annual
Full-Time

Key responsibilities:

  • Talking to our customers to understand their financial situation and identify solutions to deliver fair and appropriate customer outcomes
  • Setting up affordable and sustainable repayment plans, working with customers to help them understand the benefits of paying off their account in the shortest possible time
  • Delivering outstanding customer service - working within clear guidelines to maximise your performance across quality, productivity, efficiency and conversion rates
  • Making sure we treat customers as individuals, recognising those in financial difficulties and / or vulnerable situations. Where appropriate, recommending free debt advice or passing the customer to one of our specialist teams.

Skills / Knowledge / Experience:

  • Communication - excellent communication, listening and questioning skills
  • Team work - can work as an effective team member towards common goals
  • Personal Effectiveness - is self-motivated and takes responsibility for own achievements and development
  • Focus on Results - achievement orientated with the drive to succeed
  • Customer & Client Focused - takes personal responsibility for providing an excellent customer experience
  • Computer literate

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 630195857