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Account Manager - Customer Service

Posted on Jan 24, 2019 by Plus One Personnel

Southmoor, Oxfordshire United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £20k Annual

Our client is market-leading company with a brand and reputation envied by its industry peers. An opportunity has arisen for an Account Manager (Customer Service) to join their Retentions team. This is an awesome opportunity to join a really motivated and exiting team and to provide this company's customers with the best experience possible.

Main responsibilities:

  • Dealing with customers via telephone and email which includes making outgoing calls and responding to incoming queries in a timely manner
  • Building excellent relationships with customers and being able to understand their needs and recommend appropriate solutions
  • Review customers' accounts and recommend additional products and services that can add value to the customer
  • Manage the annual subscription renewal process, maximising retention rates
  • Maintain regular contact with customers throughout their subscription
  • Provide first-line support to customers on system, issues & queries including resetting passwords, providing guidance on system usage and escalating issues to IT or the Customer Success Team as necessary
  • Update the company CRM system with customer information and notes
  • Working towards clear and achievable targets offering financial reward, recognition and career advancement.

Key Skills & Experience:

  • The ideal candidate MUST have previous experience of working in a Customer Service environment
  • Proactive and able to develop lasting business relationships with existing customers, ensuring that the customers' needs are always met (and exceeded!)
  • Strong negotiator with strong influencing skills.
  • Flexible, resilient and adaptable.
  • Self-disciplined and self-motivated with ability to work on targets
  • Excellent spoken and written English along with excellent telephone manner
  • Good organisational and time management skills
  • Ability to work as part of a team and individually with a positive and can-do attitude at all times
  • Computer literate

Additional Information:

Working hours: 9am to 5:30 pm - Monday to Friday

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Giulia on for a discreet and confidential discussion about the role.

Reference: 630193192