Call Handler - Reception Maternity Cover
Posted on Jan 24, 2019 by File Dynamics
File Dynamics Ltd is an outsource services company providing IT, HR, Accounts and Office Services and business process and file management solutions, supporting over 2000 end users across the country, predominantly in the legal, insurance and healthcare sectors. Having adopted Investor in People principles we have a clear focus on development of our people to deliver a high-quality professional service in a cost-effective and approachable manner.
Our solutions are built around our in-house file management system with integrated Business and Client Portals, automated business process software and associated scanning and telephony applications.
We are looking for a Call Handler/Receptionist to join our busy Call Handling and Reception Team, working a 35 hour week on a rotational basis, between the hours of 8am - 6pm Monday - Friday, on a 6 month fixed term contract to cover maternity leave, which may be extended subject to business needs.
Our busy Core Reception team is looking for an enthusiastic, reliable and diligent individual to join the team. The role predominantly switchboard related where you will be greeting callers in a professional and friendly manner quickly ascertaining the correct details of the call and transferring the caller to the correct recipient, usually a case handler. The successful candidate will also be covering reception on a regular basis where you will meet and great clients and set up meeting rooms accordingly.
Staff will be cross trained to cover all the tasks performed by the team
The work would typically include the tasks listed below:
- Greeting callers in a professional and friendly manner;
- Providing great client service by quickly establishing the purpose of the call and effectively transferring calls to the correct person, usually a case handler;
- Understanding the immediate needs of clients which may involve collating important and accurate information;
- Meeting Service Level requirements;
- Administrative duties;
- Covering reception on a regular basis;
- Meet and greet clients;
- Dealing with any meeting requirements.
You will have the ability to work accurately and efficiently, ability to stay calm under pressure. Confident, with an excellent telephone manner. Good interpersonal skills and a flexible attitude and willingness to work as part of a team.
You must be computer literate, with good working knowledge of Microsoft Office.
Applicants will ideally have Call Handling or Receptionist experience gained in a client facing environment.
Good standard of education, candidates must have a minimum of 5 GCSEs or equivalent.
Why join us?
We positively encourage our staff to progress and develop within the Company. We recognise that our continued growth and success is the direct result of the contribution of our staff.
Our wide range of benefits, include a generous holiday entitlement, flexible benefits (including pension, childcare vouchers, bikes for work and health screening), bonus scheme and development opportunities. We have an active social committee and support various charities/fundraising events across the UK.
We are an equal opportunities employer and we welcome applications from a wide range of candidates.
Please note that any offer of employment is subject to a satisfactory credit check and basic criminal record check. This information will only be used to assess suitability for employment insofar as it is relevant.