Housing & Wellbeing Officer (Fixed Term)
Posted on Jan 24, 2019 by Anonymous
Job Type: Full Time, 12 Months Fixed Term Contract
Hours: 36.25 per week
Benefits: Competitive pension, 22 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
About the role:
Could you unlock our customers' independence and wellbeing?
Working alongside other committed colleagues, Housing and Wellbeing Officers are responsible for working with customers to encourage and maximise their independence within a supported setting, ensuring customers receive high quality and responsive services in a safe and secure environment, enabling them to sustain their accommodation and live independently. You will assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these.
In this role you will also be responsible for the tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, aids and adaptations and rents.
To be successful in this position you must be qualified to minimum level 2 in English and Maths and have well-developed IT and keyboard skills. A customer focused individual, you must have experience of delivering a high standard of customer service, preferably in a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
You must hold a relevant professional qualification (such as Institute of Customer Service qualification) or be willing to study towards this. Experience of using a strength based approach to assist customers to achieve their goals is desirable as is experience of working in Housing Management.
About our company:
Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire.
Our work doesn't stop at our customers' front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.
We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.
Please note that this position requires an enhanced DBS check