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Front End Developer (eCommerce)

Posted on Jan 24, 2019 by Aquent

New York, NY 10001
Information Technology
Immediate Start
Annual Salary
Full-Time
Location: New York, New York

My client is expanding their digital/eCommerce team and is hiring a Front End Developer to manage backend functionality and performance of their US eCommerce platforms (responsive site & app) in accordance with the global roadmap, local initiatives, and daily operations. The Front End Web Developer will have a strong understanding of the connection between the content management system (CMS) and proprietary backend customer and fulfillment platform.

This person will be the liaison between the US market and Headquarters for all technical eCommerce projects. As a member of the eCommerce Operations team within the Commercial division, this person will report to the User Experience & Operations Manager, working alongside a Content Producer.

Responsibilities:
  • Lead all key site feature updates and rollouts with local counterparts and leadership at Headquarters in an International location
  • Execute key feature updates / rollouts, specifically those tied to Club Member / Delivery Services (i.e. EasyOrder upgrades, Store Locator, Shipping Options, etc.), providing strategic, technical, and project management support to the eCommerce Operations team
  • Work across key stakeholder groups including HQ, Marketing, CRM, IS/IT and CRC to ensure flawless planning, execution and maintenance of key feature
  • Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored eCommerce platforms
  • Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms
  • Successfully manage local participation of quarterly Market Acceptance Testing (MATs) by reviewing and assigning all tests to participating testers, working back with HQ on any failed or blocked tests, ensuring 100% participation of US
  • Drive technical development within US market to increase membership and conversion
  • Advise on technical local landing page development (HTML, CSS, JS), ensuring all design and technical guidelines are followed by local design-development agency, are AA compliment and in line with industry best practices (knowledge of responsive framework and designs)
  • Drive development of A/B test implementations, as defined by eCommerce Analyst and User Experience & Operations Manager, collaborating with Oracle and HQ to successfully launch tests with the objective of improving the customer site experience
  • Collaborate with Content Producer on content publication as needed
  • Identify unrealized opportunities / risks as part of all key roll-outs and launches
  • Manage daily performance of eCommerce platforms
  • Manage quality assurance and usability
  • Ensure a fast, updated, bug free user experience on all eCommerce platforms, following International eBusiness guidelines
  • Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored on digital boutiques
  • Escalate any major issue affecting conversion rate, new member's activation or availability of the products or the platforms
  • Ensure all error codes displayed on digital boutiques are understandable and prevent customers from calling the CRC or customer service specialists to manually process orders


Requirements:
• Bachelor's Degree required
• 4+ years' experience in eCommerce platforms and content management systems (SAP Hybris preferred), including app, required
• 2+ years of experience working with HTML, CSS, Javascript, and Adobe Photoshop tools required - Must be willing to take a skills assessment
• 2+ years of experience in e Merchandising, A/B testing & personalization preferred
• Experience in SEO optimization a plus
• Exposure to Google Analytics, CRM collaboration a plus
• Strong communication and project management skills required

Reference: 629200719