Contact Centre Advisor
Posted on Jan 24, 2019 by Anonymous
Working within a small team within a large department you will be responsible for taking incoming calls from direct clients and advising them on their query or issue in a timely and professional manner.
This is a fantastic opportunity to start your career in financial services as comprehensive training will be provided through classroom based training.
Experience within financial services would be desirable but not essential, as the product knowledge will be trained. This is a real building block for a career in financial services should the temporary assignment not be extended after 3 months.
Previous customer service experience is essential along with a confident telephone manner. If you can demonstrate the ability to success in this environment then previous work experience within a contact centre environment isn't required.
This is a busy contact centre with a professional and dedicated work ethic and sociable work culture.
Administration will form a small part of the role.
On average the current adviser's take an average of 35 to 40 calls per day. It is all about excellent customer service for our client and making sure that is delivered to their clients at all times.
Hours are on 3 shifts. The candidate will only work one fixed shift and the shift has 30 minute lunch.
Shift 1 - 8.30am to 4.30pm
Shift 2 - 9am to 5pm
Shift 3 - 9.30am to 5.30pm
Parking - 4 days out of 5 you can park onsite. the 5th day you can park on the industrial estate opposite or car share.
The local car park is £6 per day
Canteen - this is subsidised by the client and offers a variety of cooked food. They also have a well known Coffee brand on site to. Amazing chill out areas as well for your break and they have a great environment.
Interviews next week and start date 18th Feb.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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