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Senior Associate, Desktop Engineering

Request Technology

Posted on Oct 12, 2022 by Request Technology

Chicago, IL 60601
Immediate Start
Annual Salary

Senior Associate, Desktop Engineering

Location: Chicago


Responsible for improving the overall end user experience through automation and design. This position will be responsible for developing and improving the end user environment and provide operational support for the existing and future end user computing architectures.


  • Troubleshoot application installation, performance, and runtime issues within the desktop and mobile environments
  • Maintain Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
  • Packages application deployments for end user environment using VMware AppVolumes
  • Preserves end user profile settings with VMware DEM
  • Challenge the status quo with new ideas and drive innovation for the end user experience
  • Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
  • Automate processes in the end user experience space
  • Maintain and troubleshoot Office 365 environment
  • Process new hire email provisioning requests
  • Troubleshoots production problems related to desktop and mobile software applications
  • Addresses problems of systems integration, compatibility, and multiple platforms
  • Assists in the evaluation and recommendation of application software packages, application integration and testing tools
  • Remove barriers and obstacles from end user technology to enable the business
  • Provide tactical and strategic input on the overall End User experience
  • Provide on-call support according to assigned schedule
  • Document changes, policies and procedures and drawings

Technical Skills:

  • Experience supporting Windows desktop operating system environments
  • Experience deploying applications across the enterprise desktops using modern tools
  • Experience with a Scripting language
  • Experience supporting Cisco Video Conferencing and Cisco Webex
  • Experience supporting Microsoft Exchange
  • Experience with profile management
  • Experience packaging software for deployments
  • Minimum of 3 years of experience with O365
  • Experience with delivering VDI environment leveraging VMware Horizon and instant clone desktops
  • Minimum of 3 years of experience performing Desktop Application Troubleshooting


  • Bachelor of Science in Computer Science or related degree or equivalent experience
  • Minimum of 3 years' experience in a desktop engineering or end user experience role

Reference: 1758306583

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