Posted on Jan 24, 2019 by SF Group
Our client is recruiting for an Administrator to join this expanding department within their office in Huddersfield, they are a large financial services organisation who offer an excellent working environment along with the opportunity to develop your career. Working within their Shareholder Solutions area of the business in Huddersfield, reporting to the Team Leader, you will be part of a busy, operational team, carrying out duties relating to legal, dividend and correspondence work within the Registration Services area. Day to day, you will liaise with shareholders and third party agents in relation to the maintenance of clients' shares.
What being an Administrator involves:
-Maintenance of all shareholder information
-Communicating via phone, email and letter with shareholders, external third party agents and internal colleagues
-Responding to and ideally resolving any queries as they come up, or referring them to the Team Leader when appropriate
-Offering constructive feedback to resolve complex issues
-Assisting in the maintenance of filing, record keeping and the destruction of items
-Making sure administration is processed to service standards, maintaining order of priority
-Feeding back to the Team Leader where standards may be compromised
The operations team is split into various teams who focus on different aspects of share administration, such as:
-Legal - Day to day this team scrutinise legal documents for acceptability and apply to the relevant register.
-Dividend - Day to day, this team deals with cheque queries and reissues.
-Correspondence - Day to day this team deals with general queries, mainly via email or telephone
We have several opportunities across the department, and conversations about which team successful candidates would be most suited to will be had at interview stage.
-GCSE Maths and English grade 'C' or above
-Ability to work under pressure
-Confident telephone manner
-Excellent attention to detail
-Good organisation skills
-Excellent customer/client service skills
-Good understanding of Microsoft Office
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