Customer Advisor Advanced
Posted on Jan 24, 2019 by Anonymous
This is a key role to the business as you will be responsible for speaking directly with customers to collect cash payments using effective negotiation techniques.
You will use your excellent communications skills to understand a customer's financial situation. You will also need to be able to identify and use your own judgement on what support the client is able to offer, using the payment plans and schemes they have available to help. You will be answering customer queries using a variety of methods; letter, email or telephone and you will need to be able to prioritise your workload in this fast-paced environment. You will need to ensure that the complex requirements of Domestic customers are responded to quickly and accurately, within agreed timescales.
Ideal candidates will have excellent communication skills both written and verbal and be confident, assertive and proactive. Your great negotiation skills will be vital in this role, along with attention to detail and a high degree of numerical accuracy. You will need to have working experience of Microsoft Office applications and excellent communication and team working skills as you'll be dealing professionally with internal and external colleagues across all levels.
The shift pattern will be on a 4-week rotation, consisting of one week each of the following: 8am - 4pm / 9am - 5pm / 10am - 6pm and 12pm - 8pm. You will work 1 Saturday in 4 with a day off in the week this will be on the week of 10am starts.
Candidates must be able to start work on Monday 18th February and have no holidays in the first 4 - 6 weeks due to training commitments
To avoid missing out on this excellent opportunity please email across your CV today
Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check
This vacancy is being advertised by Rullion Limited acting as an employment business.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants