As a Director Digital Operations at adidas you are responsible for an entire area of business processes affecting a large number of user groups. Your task is to lead a team into the standardization and continuous improvement of global processes in collaboration with markets and other business stakeholders. Defining best practices, success criteria and creating a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally you will be responsible for the strategic direction of the operations area as well as the implementation of the overarching group strategy within your area of responsibility. KEY RESPONSIBILITIES SCOPE:
ACCOUNTABLE FOR AN ENTIRE AREA OF BUSINESS PROCESSES AFFECTING A LARGE USER GROUP PROCESS DEFINITION & DOCUMENTATION
Lead the definition of processes with global and local departments. Ensure that these definitions will allow to leverage or build proper solutions with internal and external cooperation partners. Be the main process counterpart for strategic stakeholders concerning market roll-outs or new functionalities. Be accountable for the implementation of business processes in line with the DBC and overarching group strategy. Ensure that the processes within your scope of responsibility have a consistent integration to the adidas application landscape through internal and external interfaces. Ensure that defined processes are formalized and documented, providing transparency on current state and a solid foundation for evolution. CONTINUOUS IMPROVEMENT
Ensure stable monitoring and continuous improvement processes are in place. Raise improvement opportunities and define respective solutions. Establish regular process reviews with all relevant stakeholders. Lead process reviews to collect appropriate feedback and define/enrich a backlog of improvements. Ensure change requests are conveyed for qualification, solution definition and realization. Support pre-qualification. Ensure process documentation reflects implemented changes. DAY-TO-DAY OPERATIONS
Ensure appropriate support to markets and agile teams on day-to-day issue resolution and operations is in place. BEST PRACTICES
Define standard best practices and control methods. Drive best practice communication and trainings throughout the organization. PEOPLE MANAGEMENT
Build the appropriate structure to be able to manage the respective organization effectively, identify and develop the future talents and create realistic succession scenarios for key positions. Ensure appropriate leadership skills are present at every level by creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development.