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French Speaking Customer Service Advisor- £10 per hour

Posted on Jan 24, 2019 by Sitel

Kingston Upon Thames, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£10 - £10 Annual
Full-Time

About Sitel:

We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact centre associates deliver more than 2.5 million unique customer experiences every day.

Benefits of working for us:

Weekly pay

FREE staff car park/2 minute walk from Kingston train/bus stations

A multicultural, fun working environment

A buzzing location with lots of shops, cafes and restaurants

The Role

This role consists of resolving customer enquiries on behalf of a global pharmaceutical client via telephone and email. The environment is forward thinking and dynamic whilst ensuring the customer is the sole focus of each individual task.

Your main duties:

  • Efficiently and effectively handle queries from customers via phone and email in French.
  • Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
  • Troubleshoot problems and provide technical assistance in order to answer customer enquiries
  • Identify and assist to resolve issues arising from customer contact.
  • Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others.
  • May perform other additional duties and responsibilities as assigned.

About you:

  • You will be a true team player, who enjoys hitting targets and KPIs
  • Fluent in French and English
  • You will be positive, confident and professional attitude
  • You enjoy problem solving
  • You will have excellent written and verbal communication

Hours:

Most shifts weekdays between 7am - 7pm, but should be flexible across 6 days shift (inc: Saturday). No Sundays.

Job Type: Permanent

Salary: £10.00 per /hour

Apply now to be considered

Reference: 628430234