Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Position Description: Associate Chief Administrative Officer for OperationsCancer Service Line The Associate Chief Administrative Officer for Operations in the Cancer Service Line will have direct responsible for patient care operation at the Abramson Cancer Center in the Perelman Center for Advanced Medicine and all its integrated affiliated locations. He or she will also be responsible for ensuring alignment across the cancer service line for key areas as identified by leadership in patient care operations and programmatic disease team based initiatives. Stakeholder Relationship: The incumbent will work very closely with various key administrative and clinical leadership stakeholders across Departments and Divisions (COOs, Physician leaders and Division Administrators) to strengthen the effectiveness of clinical operation; as well as with hospital leadership as required to ensure optimal facilitation of alignment between ambulatory care and inpatient operations for the CSL. Reporting Relationships: Direct Report: Chief Administrative Officer for the Cancer Service Line Indirect Report: Chief Operating Officer, Clinical Practices of the University of Pennsylvania (CPUP) Supervisory Reports: Director of Operations, ACC; Director of Access, CSL; Associate Director of Ops & Programs, CSL Key Work functions:1. Ensure the effective management and alignment of patient care operations across the Abramson Cancer Center operating units at PCAM and affiliated locations such as Valley Forge, while also maintaining an indirect report but aligned operations model as required at locations like Chester County Hospital, Penn Medicine Cherry Hill, Radnor, etc. 2. Implements patient access initiatives across the CSL in conformity with CPUP Standards and in close alignment with the Departments and Divisions.3. In Collaboration with Department leadership, work with the CAO for the Service Line, Director of ACC Operations, Director for Access and Associate Director for Programs to develop and define sustaining staffing model that is consistent with ambulatory operations expectations and cancer service line programs. 4. Demonstrate leadership in managing stakeholder relationships across the cancer center and cancer service line. This will include but not limited to:a. Management of the agenda for ACC Clinical Operations Committee(s) which generally include Administrative and Clinical Leaders from various Divisions, Hospital infusion Services and Hospital/Department Pathology and Lab Servicesb. Provide administrative support as needed to ACC Physician Governance Committee and CSL Executive Committee5. Ensures consistency with key elements of practice management operations across all three floors, Valley Forge and other satellite facilities to include exam room utilization, Medical Assistant practices, interface with chemo suite, Patient and Family Services, lab and path medicine, cancer nursing administration, pharmacy and other coordination of care aspects of cancer services.6. Accountable to ensure a program-focused approach in room assignments. Establish a consistent and periodic exam room utilization review for effective room allocation management for practices and disease programs. 7. Serve as the Health System point of clinical operations integration across the cancer center and service line for ensuring alignment, sharing of best practices and management of variations across locations. This could include but not limited to: a. Patient progression initiatives.b. Operations Dashboard: working with ambulatory operations group, disease-based team leadership, and other PCAM practices in developing and standardizing PCAM-specific dashboards, CSL-specific program and practice dashboards to streamline communication and improve management by metric culture.8. Accountable and responsive to all departments and divisions regarding clinical practice and staff related inquiries, recommendations, and certain action plans in order to ensure the clinical neighborhood functions within the Cancer Center vision of integrated practice. 9. Addresses interdepartmental barriers to delivery of care including staffing, equipment and facilities. Ensures that care delivery is consistent with policies and clinical quality standards, federal and state laws and regulations, and accreditation requirements. 10. Oversees eStar time and attendance process, monitors appropriate use of the eStar reports in compliance with FLSA; works with ADs and other members of the leadership team to approve leave time per ACC and Health System policies. 11. Interfaces with cancer services medical and scientific staff to facilitate the conduct of clinical research in the clinical setting. 12. Serves as the key leader for the Practice-Based Clinical Leadership (PBCL) Team. Works in collaboration with CEQI, designated ACC physician, and ADs to promote continuous improvement in methods of patient care delivery and operations. Uses Ambulatory Blueprint for Quality as a framework for PBCL work. On a project-specific basis, facilitates integration of quality initiatives and activities across settings of care delivery. 13. Assures compliance with institutional and national practice standards, applicable laws and board policies. Keeps abreast of current regulatory standard; develops and/or implements plan to address changes in standards. Minimum Requirements: Education / Experience Graduate degree in Healthcare Management, Nursing or related field and minimum of 5 years of management/supervisory related experience. Excellent communication, coordination and integration skills with experience of getting things accomplished in a complex, multi-institutional collaborative models, or matrix systems. Knowledge and mastery of information systems to support operational, clinical and research activities. Demonstrated success in leadership by influence in multi-site, complex systems. Additional Information: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. Please utilize the tabs buttons and links on this page to navigate between web pages. Utilizing your web browser's back and forward arrows can create performance issues.