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Manager Sales Action Line

Posted on Jan 21, 2019 by Hilton Grand Vacations (HGV)

Orlando, FL 32885
Leisure & Sport
Immediate Start
Annual Salary
Job Description What will I be doing?

As a Manager Sales Action Line?you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
  • To generate maximum sales
    efficiencies, while maintaining or exceeding targeted net sales volume. Must
    promote and support all aspects of the branded Hilton Grand Vacations (HGV)
    culture. Supervises the sales line through coaching, modeling and reinforcing
    effective sales and customer service practices, behaviors and results. Schedules,
    plans, and directs the activities of a sales force of Sales Executives to
    obtain maximum sales volume. Must maintain a professional and personal image
    that upholds the HGV standards of integrity, quality and service to customers
  • Provides
    training, coaching and ongoing support to Sales Executives, including
    overseeing new team member onboarding and providing career development planning
    and opportunities.
  • Continually
    reviews and proactively manages the overall performance of all direct
    reports.? Conducts one-on-one reviews
    with Sales Executives, to build more effective communication, to understand
    training and development needs, and to provide insight for the improvement of
    their performance.
  • Develops
    and executes personal development plans for all direct reports to improve sales
    skills, increase professionalism and effectiveness.
  • Assists
    in recruiting and hiring Sales Executives utilizing company established
    criteria and processes.
  • Ensures
    communications from senior management, changes in policy or procedure, and company
    information are funnelled down to all team members, via team meeetings, one-on-one
    meetings, email, and regular interpersonal communication.
  • Make
    business decisions that are financially responsible, accountable, and
    justifiable in accordance with company policies and procedures.
  • Plans
    and allocates resources to effectively staff and accomplish the work to meet
    performance goals.
  • Reviews
    performance data that includes sales, financial, and activity reports to
    monitor and measure team productivity and overall effectiveness. Prepares
    periodic reports for senior management, as needed or requested, to track goal
  • Demonstrates
    positive and effective resolution of guest/owner and team member concerns.
  • Serves
    as a role model, consistently exhibiting the Hilton Values and the highest
    ethical standards.? Holds self and other
    accountable for their actions and results, using coaching and progressive
    disclipline when performance standards are not met or Company guidelines are
    not followed..
  • Supports
    the Director of Sales (DOS) and Senior Sales Manager by challenging the way
    things have always been done; looking at problems, processes and solutions in
    new ways; identifying novel solutions to old problems by trying new methods and
    technologies.? ? ? ? ??
  • ?Provides assistance as a closer to Sales
    Executives as needed.
Qualifications What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company?s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Skilled in using appropriate interpersonal styles and techniques to reduce conflict between people.
  • Strong verbal and written communication skills.
  • Proven ability to change priorities and direction, and effectively lead a team through change.
  • Skilled in developing relationships with a wide variety of people.
  • Solid experience in providing guidance and feedback to help employees strengthen knowledge and skills.?
  • Proven ability to maintain focus, positive attitude and composure under pressure.
  • Strong working knowledge of Microsoft Office.
  • Demonstrated ability to hold self and employees accountable for their actions.
  • Proven ability to respond effectively and resolve customer problems.
  • Minimum 5 years of experience in timeshare sales.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Bachelor's Degree

Reference: 627117310