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Ratings Technology Support Specialist (Entry Level)

Posted on Jan 24, 2019 by S&P Global

Denver, CO 80201
Manufacturing
11 Jan 2019
Annual Salary
Full-Time
JobDescription :
Ratings Technology Support Specialist - S&P Ratings

Scope: Are you interested in Cloud, automation and Integration? This role is a stepping-stone to this opportunity. Initially the role will be joining a global team that follow a rostered follow the sun model. The team is the face of technology to our Ratings customers, providing IT Support for our applications. In addition, there is an opportunity to participate in a pipeline of work within the cloud, automation and integration areas as part of a career growth path.

Role Responsibilities
  • Provide technology support such as user access, initial triage of issues and sourcing solutions.
  • Support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes.
  • Escalation contact for incidents or requests not serviced as expected by the customer.
  • Proactively identifying technology or process problems working with problem management to resolve.
  • Start to develop experience with analyzing/researching alternative solutions and developing/implementing recommendations accordingly.
  • Start to develop experience with Design deployment blueprints leveraging Ansible playbooks for components like WebLogic, Apache, Tomcat, Databases, AWS MQ etc.

SKILLS, EXPERIENCE & QUALIFICATIONS:
  • Degree in Computer Science, Engineering or a related subject
  • Foundational understanding of Cloud, networking and operating systems
  • Foundation understanding fundamental design principles behind scalable applications
  • Foundational understanding of code versioning tools, such as Git

ADDITIONAL:
  • Good written and oral communication skills.
  • Experience in maintaining focus and driving results in a fast-paced, dynamic environment.
  • Confident in engaging with people from multiple groups
  • Ability to coordinate effectively, multi-task and manage pressure.
  • Ability to work using different styles as needed to accommodate the situations encountered.
  • Strong analytic, problem solving and decision-making skills.


Ratings Technology Support Specialist (Entry Level)

Reference: 626792746