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Customer Services Manager

Posted on Jan 24, 2019 by Culture Recruitment Ltd

Birmingham, Birmingham United Kingdom
Call Center & Customer Service
Immediate Start
£30k - £30k Annual
Full-Time

Customer Services Manager

Salary - £20-30k + great benefits

A highly dynamic, industry leading business services client located in the heart of Birmingham are looking for a sparky Customer Services Manager to take control of their customer services function.

Principle Responsibilities:

  • To oversee all aspects of the customer service experience to troubleshoot processes and procedures and make improvements to customer service quality
  • Analysing statistics or other data to determine the level of customer service
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for the organisation, making them more time and cost effective
  • Coordinate with the Sales Team to incorporate plans to increase customer satisfaction
  • Keeping ahead of developments in customer service
  • Take control of entire Customer Service function
  • Ability to use multiple IT platforms with accuracy and attention to detail

Candidate:

  • Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
  • Listening skills, to understand exactly what customers require Problem-solving skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • An ability to work well under pressure
  • Organisational and planning skills to develop customer service policies
  • A commitment to improve your own customer service skills on an ongoing basis
  • Ability to work well in a team
  • Ability to grasp technical product information quickly

Reference: 625417858

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