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Graduate Support Consultant

Posted on Jan 24, 2019 by Anonymous

Milton Keynes, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£23k - £23k Annual
Full-Time
Please note to apply for this role you need to be a Graduate with a 2:1 or above.

As a member of the Support Team, you will have a variety of responsibilities that contribute to the successful delivery of our customer contracts. In the role of Support Consultant, you will ensure all users get the best possible experience from using the technology, by providing first-class customer service, training users to buy services as efficiently as possible and ensuring the technology works effectively, so that all users can realise maximum value from our products.

Responsibilities:

• Provide reactive telephone, live chat and query support to users of the technology, in line with pre-defined SLAs

• Improve overall customer satisfaction via interactions with users through the support channels and face to face

• Pro-actively engage with users through phone calls, emails as well as face to face

• Regular surveys and gathering of feedback from users to determine where improvements to the technology and customer experience can be made, which will benefit users and in turn increase their advocacy of the technology

• Proactively monitor each client's Measures of Success to identify potential issues before they occur and impact on the client's objectives

• Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives

• Occasional site visits, delivering presentations and briefings where required

• Occasional travel (expenses paid)

Essential Skills:

• Degree educated, second class honours or above

• Excellent communication skills

• Customer driven with the ability to build long term relationships

• Good presentation skills

• Good level of analytical skills

Reference: 625178499