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Sr. Specialist, Client Service (Service Director)

Posted on Jan 24, 2019 by BNY Mellon

New York, NY 10001
10 Dec 2018
Annual Salary
This is a clientfacing role with a focus on inbound and outbound file connectivity inclusivebut not limited to swift, customized trade files via FTP and the firmsproprietary portal. Candidate will face off with client's technologyteam. Candidate will coordinate testing with client and internaltechnology teams. Candidate will also be responsible for troubleshootingtrade and cash instructions with a focus on improving STP along with theautomation of client activity and the elimination of manual instructions. Client support for customized reporting, navigation of our proprietaryportal. Emphasis on project management as it relates to client technologyprojects in order to keep them on track and on time to meet the varyingdeadlines.

Other general responsibilities may include:

  • Leads team members in providing support to major clients whosepartnership with BNY Mellon may have a broad impact on the business inaddressing and resolving complex operational and technical issues and ensuringrequests are executed. Applies advanced problem solving skills, judgement, andextensive experience to analyze information. Uses masterful communicationskills to deliver high quality service to a specialized client base.
  • Provides key individuals at assigned clients information related to BNYMellons products and services representing a broad array of lines of businessand geographies and leverages an expert understanding of broader BNY Mellonservices and offerings. Leads clients in reviewing potential business needs anddirects them to appropriate resources at BNY Mellon.
  • Resolves the most complex or non-routine client issues or inquires, asneeded. Leads resolution of issues escalated by more junior team members.
  • Uses extensive knowledge of client issues and needs to lead business developmentefforts. Uses expert understanding of BNY Mellon products and services to bestpropose expanded offerings to clients for front office consideration.
  • Leads internal activities and initiatives designed to improve the clientexperience. Uses knowledge of client services best practices and BNY Mellonclient needs to lead the teams development of process improvements.

No direct reports. Provides guidance to less experienced team members.May assign work to more junior team members. Supports multiple, complex clientaccounts.

Bachelors degree or the equivalent combination of education and experience is required. 10-12 years of total work experience preferred. Experience in an operational area and/or client services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New Jersey-Woodland Park
Internal Jobcode: 70102
Job: Asset Servicing
Organization: Service Directors-HR16351
Requisition Number:
Sr. Specialist, Client Service (Service Director)

Reference: 624669768