Contact Centre Team Manager
Posted on Jan 21, 2019 by Anonymous
Avenue Recruitment are working in partnership with an exciting international contact centre to recruit 2 experienced Team Managers for their site in Larbert.
They require an energetic people manager to represent a large Scottish energy provider, manage a team of agents and assist in the delivery of high-class customer experiences.
Operational hours of 8am-8pm on a rotational basis. The Salary is between 20-22k with and OTE of 30k
The role will include:
70% inbound calls
30% outbound calls
Supporting senior management with reports
Ensuring team KPIs are met/exceeded
Motivate and support your team
The successful candidate will have:
Contact centre experience (essential)
Energetic and outgoing personality (essential)
Ability to give support and direction to others (essential)
Worked to targets and exceeded them (essential)
Debt collection experience (desirable)
Team leader or management experience
This opportunity will suit an existing team manager or experienced contact centre agent looking for a step into leadership.
You will be working in a vibrant and energetic environment where employee reward is a main focus. As well as an attractive basic salary you will also receive bonus which is based on your team's performance towards KPIs.
First Data Corp
Parkside Office Professional