Posted on Jan 23, 2019 by Anonymous
A large Manchester based housing association are recruiting for a Generic Housing Officer to provide a high-quality, responsive and value-for-money housing management service to the Association's residents, in either Manchester, OR Blackpool.
The focus of the role is to develop, co-ordinate and deliver a comprehensive generic housing management to the Association's Leasehold and affordable housing properties (including rented and shared ownership) and assist in the design proposals for new developments. This will include the following responsibilities:
•Deal courteously and efficiently with enquiries concerning management and maintenance issues from schemes managed by Plumlife.
•To contribute to the development of a culture which is customer focussed and committed to providing the highest standard of services in the neighbourhoods within which we work.
•To co-ordinate the delivery of a comprehensive leasehold, tenancy and estate management service to a defined neighbourhood or 'patch' on a range of issues including rents and rents arrears, voids and tenancy / leasehold management, anti-social behaviour, general housing and benefits advice.
•Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, within budgets and in accordance with legislative requirements.
•Implement and oversee maintenance and service contracts for properties. Carry out estate walkabouts / inspections on a regular basis ensuring that service is delivered proactively.
•To visit residents in their homes as part of the housing management service.
•To ensure that all rent/service charges are paid regularly and accounted for in a proper manner.
•To review rent/service charge arrears according to the Association's procedures and objectives, including preparation of documents leading to FTT or court proceedings and attendance at such hearings.
•To coordinate effective services to our tenants in debt through the use of internal and external partners - with the aim of reducing financial exclusion and ensuring the Associations income through rents is maximised.
•Advise residents and prospective customers on all available housing options.
•To ensure new tenants and leaseholders are aware of all matters relating to the tenancy agreement / lease from their initial occupation of accommodation.
•Investigate all ASB complaints, neighbour disputes and other housing management problems and pursue appropriate action including enforcement measures. Co-ordinate the delivery of an holistic approach, developing effective prevention and intervention services
To be considered for this role, you will require the following skills and experience:
•Strong housing management experience - ideally as a Property Manager or Generic Housing Officer
•IRPM or equivalent Housing Qualification or working towards would be desirable
•Attention to detail
•Good written and verbal communication
•Effective liaison with staff/other stakeholders to give information/find information/resolve problems
•Organisation and ability to time-manage work load
•Able to deliver a high standard of customer service
•The ability to develop and project a positive image of Great Places through personal, written and oral skills
This is a full time role on an initial 3 month contract, which is likely to be extended or become permanent, as the role is covering a permanent member of staff who has left the business.
How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc care . org . uk - you can also call Lee on (Apply online only) to discuss the role in more detail