This Job Vacancy has Expired!

Customer Service Executive

Posted on Jan 24, 2019 by Supreme Recruitment

Hayes, Middlesex United Kingdom
Admin & Secretarial
Immediate Start
£23k - £23k Annual
Full-Time

As a Successful Customer Service Executive, you will be joining a growing team that help arrange for your luggage to be collected anywhere in the world and delivered to your chosen destination without hassle or stress. The role is to provide fantastic customer service and process orders as quickly as possible ensuring all queries are answered professionally and punctually. The team pride themselves on being able to work closely with the customers to successfully meet requirements and consistently exceed expectations.

The Role:

  • Facilitate customer service calls and online customer service messages. Confidently offer troubleshooting and advise to customers;
  • Processes all sales orders
  • Following up all sales leads and requested call backs, delivery issues and meeting all set performance targets;
  • Develop understanding of company products and notifying customers new product information, products sales, and new lines;
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep accurate records of customer interactions and process customer accounts.

What we're looking for:

  • Strong IT skills Must have 2 years' customer care experience.
  • Able to work in a team and remain calm under pressure.
  • Friendly and tactful personality.
  • Open minded and can-do attitude;
  • Able to handle complaints and difficult situations.
  • Outstanding organisational skills and punctuality.
  • Strong literacy and numeracy skills essential and financial awareness.
  • Eligible to work in the UK.
  • Inbound reactive calls.

What's on offer?

  • Full time, working hours are Monday - Sunday
  • 9:00am - 5:00pm.

£22,000 - £23,000 PA (depending on experience)

Reference: 623884515

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