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Spanish Speaking Helpdesk Administrator

Posted on Jan 24, 2019 by Anonymous

Plymouth, Devon United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Our client is looking for an experienced Helpdesk Administrator with Spanish speaking language skills. This is an exciting opportunity to join a well established Manufacturing Company. The main purpose of the role is to provide support and liaise with Customers, Field Technicians and all necessary departments.

Key Responsibilities:

* Provide administrative and customer service support to the relevant Customer Service Manager.

* Provide a courteous and efficient service to both customers and internal departments by dealing with all enquiries accurately and efficiently.

* Ensure Customers' needs are met/exceeded, to identify and respond to service and sales opportunities.

* Have a basic working knowledge and understanding of all products.

* Database entry of all relevant incident report forms and site visit reports received from either customers or technicians. Keep accurate records of information received pertaining to specific customer's equipment holdings.

* Competency in using the Tag Management System.

* Complete requested reports or paperwork in a comprehensive and accurate manner, including statistics/graphs as and when required.

* Maintaining spreadsheet.

* Maintain customers stock held and distribute accordingly.

* Process Service invoices for overseas shipments.

* Process small sales orders, acknowledgements and invoices.

* Ensure the correct product is ordered by Technicians.

* Continually monitor order completion as required.

* Provide the necessary level of absence cover for the Helpdesk Team Leader.

* Process repair quotes accurately and in a timely manner.

* Electronic distribution of Profile, Tag and Software files to Service Technicians.

Essential Qualifications, Experience & Candidate Attributes

* The role requires you to interface with customers/suppliers and all other departments. Therefore you should be able to communicate information verbally or in writing at an appropriate level in a professional manner and create, maintain and enhance productive working relationships.

* Due to the nature of your role and the sensitive information that is available to you on a day-to-day basis, you are required to treat such information in the strictest of confidence.

* At all times you should be presentable and professional in appearance and manner and your work station should be kept clean, tidy and presentable.

* The nature of the role requires that flexibility is shown both in terms of duties and hours worked.

* At all times you shall work in a safe manner and comply with all H&S procedures.

* You will be expected to comply with all work-related and quality procedures at all times and attend staff training as required.

* You must adhere to company procedures and policies.

* Must be fluent in Spanish or German.

39 hour week (8.00am - 5.00pm Monday - Thurs and 8.00am - 1.00pm Friday).

If you have the required Experience/ Attributes listed above, and are currently looking for a new challenge, then please submit an up to date CV by using the 'apply' button below

Reference: 623670416