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Helpline & Insurance Advisor

Posted on Jan 24, 2019 by Anonymous

Winchester, Hampshire United Kingdom
Call Center & Customer Service
Immediate Start
£18.2k - £18.2k Annual
Our Dental Payment Plan customers receive a supplementary insurance benefit allowing them to receive emergency dental treatment when away from their registered dental practice.

As a Helpline & Insurance Advisor you'll be part of a team who take inbound calls from patients in need of emergency dental treatment, supporting them with non medical advice whilst making outbound calls to dental practices to secure an appointment for them.

Once the customer has received the treatment they submit a claim form to us where you'll ensure the claim meets our terms and conditions and is processed in the appropriate manner.

This role is 35 hours per week - Monday to Friday.

About You

Customers calling the Helpline will often be in a stressful situation so the ability to communicate effectively and remain calm are key. You'll have a real desire to help each caller and use your initiative to proactively source an appointment for them, keeping them updated with your progress at very opportunity.

Attention to detail is essential for the effective processing of claims and your ability to quickly navigate around our systems will be important to ensure that excellent customer service is provided at all times.

Please let us know if you require any alterations or adjustments to support you through your recruitment journey with us.

About Us

Simplyhealth help people manage their everyday healthcare needs, so they can make the most of life! That's why today we ensure over three million people in the UK have access to the health products, services and support that they need, when they need and at a price they can afford.

We live by our purpose. We're proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. And whilst we may be 145 years old, we're not afraid to innovate.

In return

Our aim is to truly invest in our employees by delivering a purpose-built benefit offering, aimed at individual lifestyles and promoting health and wellbeing.

Upon joining the Simplyhealth family you'll get an amazing 28 days annual leave, plus bank holidays with an option to buy or sell a further 5 days!

A few new additions to our benefits are:


Flex pot, a yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and much more.


A pension scheme with a 6% company contribution before you even add, if you decide to contribute 4% or above Simplyhealth will then add a further 4% which can either be allocated to your pension fund, used to pay off your student loan or even saved into our First-time Home owner scheme.

On top of this you'll be enrolled on our yearly target bonus of 5%, alongside our recognition award scheme, this can be up to £1,500 and is for all of the times when you really push boundaries, producing the WOW factor and deliver something truly world class!

Before you go, it's worth mentioning you will be part of making a long term difference to millions of people, our strategy from the outset, is to care about the positive impact of our work rather than flaunting the numbers. That's why, not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', a yearly donation of 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment

Reference: 623670399