Posted on Jan 24, 2019 by Anonymous
Technical Field Trainer - Field Based
As a Technical Trainer in Dixons Carphone you'll be at the heart of our busy delivery network. Our delivery network covers the whole of the UK, so you'll love delivering enthusiastic hands on training to new and existing teams and be flexible to travel to different sites across the country.
You'll welcome our new starters and train our existing colleagues - giving them the knowledge and skills they need to deliver, install & repair large domestic appliances in our customer's homes and giving them skills to help our customers enjoy amazing technology.
You'll be flexible in your approach and work with other field trainers to deliver training solutions and ensure the team meet the requirements of our Supply Chain & Operations area.
Having a history of delivering training, preferably of technical product will be a distinct advantage. If you're passionate about delivering world class training we'd love to hear from you!
•Complete inductions and Health & Safety training to new colleagues starting their journey within our Customer Service Centre (CSC) Network.
•Delivering ongoing training on the installation and repair of large domestic appliances and supporting services, motivating colleagues to share amazing technology with our customers.
•Liaise with CSC management teams to plan, organise and arrange training sessions to support the operation in an ongoing basis
•Work with Senior Trainers to identify new training needs and opportunities for improvement.
•Support other training solutions within the training area.
Skills and Experience:
•Demonstrable training experience.
•Understanding of logistics, retail or technical repair operations.
•Excellent communication and influencing skills.
•Ability to manage own workload.
•Passion for technology and the latest technology innovations.
•Full UK Driving Licence.
•NVQ A1 Assessor (D32/D33) or PTLLS, CTLLS or DTLLS Qualified In Teaching Lifelong Learning Sector) qualification (desirable).
•Gas Safe qualification (desirable).
•Experience of electrical testing and electronic repair (desirable).
Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It's an exciting time to join us and find yourself a place in our growing success story, apply now