Contact Centre Advisor
Posted on Jan 22, 2019 by Renault Retail Group UK Ltd
- Contact Centre Advisor
- Manufacturer owned dealerships
- Manchester, Salford M3
- £17,000 pa OTE £24,000 pa uncapped
Renault Manchester seeks a contact centre advisor to join our Service Support Team in Salford (M3).
The role will involve arranging service and MOT appointments for our customers at their local Renault Retail Group Dealership. Calls are mainly inbound with follow-up calls to customer when necessary. Mutual dialogue and cooperation will be needed as customers must be completely happy with their service/MOT appointment date, time and dealership location.
Previous job experience from any call centre sector is welcomed. You will need to be positive, enthusiastic, friendly and used to dealing with a high volume of customer enquiries or appointment bookings in your current or most recent role.
You will have an excellent telephone manner as well as being willing and able to learn new computer systems quickly and effectively.
Our shift patterns are set 4 weeks in advance and comprise:
- Alternating working week:
- Monday to Friday, 5 days; and
- 4.5 weekdays plus half-day Saturday
- Our rotas involving work between
- Weekday shifts between 8am and 7pm
- 8.30am-12.30pm on Saturdays (up to 2 Saturdays per month)
- £17,000 pa basic salary
- Monthly Bonuses - circa £500 per month
- OTE up to or in excess of £24,000 pa
The monthly bonus scheme is based on KPIs including appointment conversion rate, call volume handled, customer data capture, customer satisfaction score and mystery shop score. Top operators are earning over £26,000 pa inclusive of bonuses. If your current job involves similar KPIs then we'd love to hear from you!
Additional benefits include 24 days annual leave plus bank holidays, pension (4%/4%), friends and family discount on new and used cars and great career prospects with the company.
Renault Retail Group: proud winner of Automotive Management for 'Best Training & Development Programme Award', 2018 Motor Trader Industry 'Employer of the Year Award', 2017, Finalist, 2018 and Finalist in the Personnel Today 'Award for Talent Management', 2017
HOW TO APPLY
Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.
Strictly no agencies please.
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