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Mandarin OR Japanese Quality Evaluation Analyst

Posted on Jan 24, 2019 by Anonymous

Exeter, Devon United Kingdom
Call Center & Customer Service
Immediate Start
£18.1k - £18.1k Annual
Full-Time
Mandarin OR Japanese Quality Evaluation Analyst

Basic Salary £18.1K + Benefits

Exeter

Full-Time Permanent

Our client, an international outsourcing company, is looking for a Mandarin OR Japanese speaking Quality Evaluation Analyst to join their team in Exeter.

What you'll do:

* Analyse customer to client telephone calls and written communication
* Provide feedback to policies and appropriate procedures used to enable the Client to deliver outstanding customer service
* Provide accurate and actionable feedback in their service delivery and quality, according to the specifications
* Ensure the evaluations are completed in a timely manner
* Attend training to support your role and achieve required standards of competence
* Comply with all policies and procedures
* Support the Team Leader and carry out other general duties

What you'll need:

* Fluent in Mandarin OR Japanese and English (spoken and written)
* Be able to work within a high-pressure environment
* Be able to multi task
* Highly effective communication skills

Please note:

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
* Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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Reference: 622911950