Supporter Services Officer

Posted on Jan 16, 2019 by Parkinson's UK

Not Specified United Kingdom
Leisure & Sport
1 Jan 2019
Annual Salary
Supporter Services Officer

£26,390 per annum

35 hours per week

Fixed term contract (12 months)

UK Office, London (Victoria)

Imagine not being able to move, sleep, or smile. Feeling anxious or depressed and struggling to think or remember. Your body not feeling like your own. This is what Parkinson's can feel like.

Every hour, two people in the UK are told they have Parkinson's - a brain condition that turns lives upside down, leaving a future full of uncertainty. Parkinson's UK is an ambitious and dynamic charity, passionate about improving the lives of everyone affected by Parkinson's. We are working towards bringing forward the day that no-one fears Parkinson's, and our pace and determination is stronger than ever. Join us!

About the role

The Supporter Services Team provides a timely, responsive, sympathetic and personalised service to new and existing supporters of the charity. You will work closely with the rest of the Supporter Services team, as well as others within the Parkinson's UK fundraising community, to consistently deliver the best possible supporter experience.

What you'll do

You'll play a key role in:

Building and maintaining relationships between Parkinson's UK and existing and potential supporters through high quality communications
Processing voluntary income and associated data received at the UK office
Maximising the potential of each supporter, as well as how the charity can support them, working with the team and colleagues across the charity
Ensuring that the telephones are answered in a timely manner and provide a friendly welcoming service
Producing and distributing high quality thank you letters

What you'll bring

The ideal candidate will have:

Strong interpersonal skills and a proven track record of delivering excellent front line verbal and written communication
Efficient administration skills and attention to detail, with proven experience of working with complex processes
Proven experience of working with a relational database, and accurate data entry

If you think you could help us, we would love to hear from you.

Closing date: 16 January 2019

Interviews will take place: w/c 21 January 2019

For further details on the benefits of working at Parkinson's UK and how to apply, please click on the Apply button.

Please note, only candidates shortlisted for interview will be notified

Parkinson's UK is an equal opportunities employer. We welcome applications from disabled persons, including those with Parkinson's disease.

Parkinson's UK is the operating name of the Parkinson's disease Society of the United Kingdom. A charity registered in England and Wales (258197) and in Scotland (SC037554).

No agencies

Reference: 619568196

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