Mentoring Project Coordinator
Posted on Jan 21, 2019 by Hope for the Young
Hope for the Young removes the obstacles to young refugees' and asylum-seekers' education through financial and mentoring support.
The Education Fund supports young people who, due to their immigration status, have no access to student finance to enable them to go to college or university. We provide small grants to pay for tuition fees, living allowances and travel expenses to enable them to access education.
The Mentoring Project supports young refugees and asylum-seekers aged 16-25 by matching them with trained volunteer mentors who provide weekly one-to-one support tailored to the young people's needs. Mentors can help with teaching English, enrolment advice, study skills, confidence and trust building and can provide emotional and practical support that will help the young people access new services, adapt and settle into their communities.
About this role
We are recruiting two Mentoring Coordinators (North and South London) to manage and expand our high-quality Mentoring Project that supports young refugees and asylum-seekers to achieve goals tailored to their needs. The project aims to help them access education, improve their English, increase independence skills, build confidence, access appropriate services, reduce isolation, and adapt to life in the UK.
We are looking for two outstanding candidates who are passionate about supporting young refugees and asylum-seekers to reach their full potential. You will need to have experience in managing teams of volunteers and be enthusiastic about the impact they can have on those in need. You will also need to have a background in, or strong knowledge of the UK's education system and have worked with vulnerable young people - ideally refugees - in the past.
You will be responsible for building and maintaining strong partnerships with refugee support organisations, colleges and social services to maintain steady referrals to the project. You will be required to assess young people's needs and carefully match them with mentors with the relevant skills and experience. You will simultaneously recruit, train and support volunteers to provide weekly one-to-one support to their mentees and carefully monitor the progress of each relationship. You will be required to provide regular impact reports on the progress of individuals and the mentoring project. Due to the nature of the project, flexibility will be key to succeeding in this role and you will be expected to attend meetings in the early evenings. Our office is based in Bermondsey where staff meetings are held but you will be required to regularly travel across London.
You will be one of only three members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help to shape Hope for the Young as we grow and are supporting more young people than ever before. If you think you have the relevant skills and experience, we'd love to hear from you!
The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.
Main duties and responsibilities
Volunteer Management and Support
To co-ordinate a team of volunteer mentors who will provide targeted practical, educational and emotional support to young refugees and asylum seekers on a weekly basis.
To ensure the volunteer mentors support young people to access services and develop skills which lead to increased levels of education and employment and support them in making choices which will help them improve their physical, psychological and social well-being.
To facilitate a shared culture of co-operation and joint learning, including the co-ordination of quarterly mentoring workshops for all volunteers.
To increase retention of volunteers by ensuring all mentors feel welcome, valued and part of Hope for the Young.
To help organise social events such as our annual summer and winter parties for all volunteers, mentees and others within Hope for the Young.
To ensure safeguarding and child protection processes are in place and adhered to at all times.
To research, upload and disseminate information about local activities, opportunities, educational resources and fact sheets through the Mentoring Resources Folder and via bi-weekly emails to mentors.
Recruitment, Training and Matching
To process all mentoring enquiries and to keep role descriptions and application forms up to date.
To develop relationships with potential sources of volunteer mentors and post role descriptions on various platforms to ensure there is a consistent number of volunteer mentors.
To recruit volunteer mentors, including young people, from the host and refugee community with a range of ages and backgrounds through reviewing applications; interviewing candidates; taking up references; processing DBS checks and introducing new volunteer mentors to the service.
To induct and train volunteer mentors into their role including the specific needs of young refugees and asylum-seekers and safeguarding.
To coordinate, organise and deliver further training to volunteer mentors on a regular basis, with the support of external organisations, which will support them to deliver effective mentoring sessions to their mentees.
Outreach and Partnerships
To work with refugee community organisations and statutory agencies to create referral and access pathways into and out of the mentoring project and to promote the project as widely as possible.
To ensure that partners are kept up to date with information about the mentoring project and are supported to make referrals on an ongoing basis.
To provide reports for referral organisations to highlight progress that is achieved within the mentoring relationships as well as any challenges.
To represent Hope for Young at external meetings.
To work with other organisations to create volunteer and work placements for young refugees and asylum-seekers.
To liaise with referring partners and support organisations, when mentors identify needs requiring additional support, and make external referrals when needed.
Monitoring and Evaluation
To keep proper records of contact with volunteers and young people and provide regular statistics in reports.
To ensure mentors complete session feedback forms after every meeting and to carry out 3-week, 3-month and 6-month reviews with the mentors and mentees.
To monitor and evaluate the service, including carrying out mentoring evaluation forms and satisfaction surveys.
To attend regular supervisory sessions with line manager and produce verbal/written reports on the project as appropriate.
Support with the acquisition, customisation and development of our new database with the aim to increase the quality and productivity of service delivery
To develop and maintain good relations with potential and existing donors and identify future funding opportunities to ensure sustainability of the service.
To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements.
To act at all times in compliance with all policies and procedures of HftY and ensure filing and storage systems are managed in line with GDPR.
To undertake training relevant to the job in order to keep up to date with issues relevant to providing a good service for refugee and asylum-seeking young people.
To undertake any other appropriate duties relevant to the post
This role is 22.5 hours per week, including early evening meetings
You must have the right to work in the UK to apply for this job.
You must adhere to Hope for the Young's Equal Opportunities Policy at all times.
Your employment at Hope for the Young is subject to two satisfactory references and an enhanced DBS check.
There is a 3-month probation period for this role.
In the application form please demonstrate how you meet the person specification of this post and explain why you would like to work for Hope for the Young.
Please return your completed application form and equal opportunities form by 9am on Friday 1st February 2019.
Interviews will be held on the 11th and 13th of February 2019.
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