Support Representative

Posted on Jan 16, 2019 by Beanstalk

Home Based United Kingdom
Leisure & Sport
1 Jan 2019
Annual Salary
About Beanstalk

Last year 1 in 4 children left primary school unable to read well. These children are at risk of the damaging long-term effects of poor literacy.

Beanstalk is a dynamic and expanding national children's charity that recruits, trains and supports volunteers to work in education settings with children aged 3 to 13 who have fallen behind with their reading or are at risk of doing so. Our trained reading helpers provide the consistent, dedicated support they need to improve their reading ability and confidence, therefore better enabling them to read, grow and thrive.

Key Information

Hours: 21 hours per week to 35 hours per week

Location: Role will be predominantly home based, access to local offices in some areas.

Salary: FTE £17,000 pro rata per annum (outside London) FTE £19,000 pro rata per annum (London)

Working Pattern: Part-time hours to be worked over 3 or more days per week.

Proposed start date: February/March 2019

About the role

We are looking to recruit a number of Beanstalk Support Representatives to join our national Support Services team.

Our Support Representatives provide both reactive and proactive support to Beanstalk's active volunteers, schools and early years settings, and delivery partners through predominantly telephone and email contact, with occasional face to face support and attendance at events. They will also work closely with Beanstalk's internal teams to ensure the volunteers have a smooth journey and positive experience with Beanstalk. They will be responsible for successfully matching volunteers with opportunities, helping to embed these volunteers within their new placements, and providing ongoing support and guidance to the volunteers, partners and settings.

Please see the job description attached for further information.

The ideal candidate

You will be committed to our belief that life is better when everyone can read well and express themselves with confidence.

We are looking for passionate self-starters with good organisational skills who are able to manage the tasks generated by supporting a large volunteer network within the educational environment.

You will have excellent interpersonal and communications skills, both verbally and written, able to operate with a good deal of autonomy and cope well under pressure.

You will be joining an existing, high quality team; you'll be expected to work positively and in a supporting manner within this team as well as with colleagues across the organisation.

If this fits you and your interests, then we'd be keen to hear from you.


Current knowledge and understanding of the education system across all Key Stages and literacy
Experience of supporting volunteers, schools and/or delivery partners (customers) in a variety of ways - face-to-face, telephone, email and online
Experience of using databases/CRMs and other IT packages (Skype, Microsoft Office) effectively
Experience in delivering high level customer service
Excellent interpersonal skills
Ability to operate with a good degree of autonomy with self-motivation
Ability to cope well under pressure and adapt to change
Ability to manage multiple priorities
Passionate about literacy and reading
Understanding of safeguarding

Why work for us?

If you value a career with a purpose, join us and make a difference! Beanstalk offers you a rewarding career with added benefits:

A generous 30 days annual leave plus UK public holidays

Day off for your Birthday!

Childcare Vouchers

Eyecare / Glasses Vouchers

6% Contribution Pension Scheme

Discounts and vouchers

To see the full Job Description on our recruitment page and to apply for this great opportunity, please click apply now.

Reference: 619461930

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