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Service Desk Analyst/IT Support Engineer

IT Talent Solutions Ltd

Posted on Sep 24, 2022 by IT Talent Solutions Ltd

Bristol, Somerset, United Kingdom
IT
Immediate Start
£150 - £200 Daily
Contract/Project

Service Desk Analyst/IT Support Engineer required for my client based in Bristol for a 6 month contract

This is inside IR35.

Rate is £150 - £200 per day

HYBRID - 2-3 days on site, 2-3 WFH

Operational hours: 08:00 - 18:30 Monday to Friday.

Shift patterns: 08.00 - 16.15, 0830 - 1645, Core - 09.00 - 17.15, 10.15 - 18.30

You will be part of a team supporting approx. 600 users on a variety of IT issues.

The role

The position primarily involves supporting and troubleshooting all aspects the desktop and application environment.

Your responsibilities will be:

" To respond to day-to-day queries related to system issues, performance, user requests/queries, web and email services via telephone, email and the ITSM Ticketing Platform

" Maintain support tickets correctly and keep the client updated with progress every day

" Install and support hardware components including laptops, monitors and mobile devices

" Manage workstations and laptops via SCCM and other remote connectivity tools

" Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.

" Develop existing customer relationships and build a rapport with stakeholders

" Adhere to the client's established policies, procedures, standards and guidelines at all times, including Asset Management, Starters, Leavers, Changes, ISO27001 etc.

" Take responsibility for ensuring the clients Asset Management inventory is accurate and the starters, leavers, change process is followed

" Consult with onsite and offsite teams as required to resolve incidents and develop individual skill set

" Complete other duties as requested by your line manager

It would also be beneficial to have experience of the below but it is not an essential requirement;

" Exchange 2016

" Windows Server

" Microsoft SCCM/Intune

" Mobility Software - MDM, iOS

" Basic Active Directory Administration

" Citrix XenApp and XenDesktop

" Microsoft Remote Desktop Services

" Corporate wireless systems

" And ideally with either a Microsoft MCP (Windows Server 2012 and above), MCITP or another IT based certification. ITIL Certification is preferred but not essential.

Reference: 1738881262

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