Resource Coordinator/IT Scheduler
Posted on Sep 24, 2022 by Global Technology Solutions Ltd
Hybrid working: 3 days from home/2 days from the office a week.
Main Purpose of Job
The Resource Coordinator is responsible for the ownership of resource scheduling for a team of Professional Services technical resources. Responsibilities will include:
*Management of Professional Services Resource Scheduling
*For a given piece of work, selecting and allocating the most appropriate level of resource based on availability, skills and location.
*Ensuring the booking system is continually validated and containing all relevant data to ensure MI reporting is accurate.
*Managing the day to day bookings and small works for up to 15 consultants in an allocated practice.
*Buddy system in place so that when a colleague is absent, eg when on leave or sick, etc., any day to day bookings and any works are picked up for the practice that they are responsible for.
*Management of the CRM/Resourcing mailbox within Outlook.
*Ensure Statements of Work (SoW) and sign off sheets are completed, signed by the client and filed on the system for all engagements.
*Engage with contract agencies and 3rd Party resource providers, where in-house resources are not available, including making sure they are sending a suitably skilled and knowledgeable resource to do the work.
*Being a first point of contact for their resources, in the event of a problem preventing completion of any scheduled tasks.
*Inform Professional Service resources of their bookings and forwarding sufficient information relating to the job, which includes any supporting documentation eg Location/Contact Details/Proposal/PSBreakdown/Statement of Works/HLD/LLD/etc.
*Maintain internal and partner Skills Matrix, updating and publishing regularly with new technologies/accreditations achieved.
*Create analytical reports (Utilisation and others as requested by the Professional Services management team).
*Liaise with consultants on a day to day basis to amend bookings and organising daily schedules.
*Plan out the consultant's projects making sure they have enough time to complete the work they are booked out for, ie PDW, HLD, LLD and implementation.
*Proactive management of the Resource Worksheet
o Review the resource scheduler to ensure no past provisional bookings are present.
o Continual validation of the resource scheduling systems to ensure accurate reporting data.
o Keep the resource scheduler up to date with consultants' annual leave/sickness.
*Validate Sales Orders (SORD) to make sure they have the correct resource code, quantity, cost price, sell price and descriptions applied.
*Engage with Resource/Consultancy Managers to identify shadowing opportunities for the consultants.
*Liaise with project management to book out resource for projects.
*Supporting the Consultancy team to ensure alignment to company governance and standards eg ISO.
*Create Weekly reports which are sent to the Resource Manager.
*Weekly conference call with Solution Architects, BDMs and Principal Consultants to discuss upcoming work.
*Weekly conference call with Principal Consultant to discuss current and future requirements for the consultants (eg work, training, shadowing, etc.)
Knowledge & Experience
Experience in an IT services, hardware or software related role with additional preference to someone who has tangible customer service skills.
Technical background with good infrastructure, software and operating system knowledge.
Client liaison on a technical level.
Experience in dealing with personnel from varying backgrounds and environments including sales, technical, third parties, clients, etc.
Able to identify key deliverables and to prioritise.
Experience at communicating with various technical levels, with the ability to articulate clear and measurable end goals.
Excellent telephone manner and communication skills
Good organisational skills
Be vigilant with excellent attention to detail
Passionate, perseverance, determined
Self-motivated, disciplined and enthusiastic to learn
Understanding the importance of business processes and compliance
Assertiveness and tenacity when assigning opportunities
If you are interested in one of our IT contract jobs UK but have questions about this role, contact GTS.
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