This Job Vacancy has Expired!

Account Manager

Posted on Sep 23, 2022 by ISO

Jersey City, NJ
Other
Immediate Start
$0 - $0 Annual
Full-Time
Job Description



The Account Services group is designed to provide dedicated support to a select group of valued customer accounts. The team’s primary goal is to provide high-level customer support to top customers across the Verisk enterprise through increased visibility, accountability, problem solving and account awareness post-sale and implementation.

•    Being the direct point-of-contact for on-going, post-sale and post-implementation support

•    Involvement and assistance with secondary implementations

•    Transfers to and from ISO’s customer service call center

•    Accountability for issues receipt, documentation, ownership and resolution

•    Issues research and solutions development

•    Identifying customer needs and engage in customer trials/POC/data analysis.

•    Tracking and reporting of all reported issues and inquiries from assigned account list using

tools such as (url removed)

•    Proactive customer interaction/outreach, monthly/quarterly to capture and effectively

represent the voice of the customer (VOC)

•    Identification and elevation of product process improvements

•    Document and maintain a list of common issues, resolutions and workflows, as well as

FAQ's

•    Maintenance and use of product SME reference lists

•    Account Management Team product support and cross-training

•    Statistical (KPI) tracking of issues and resolutions (# of, and methods of inquiry, issue types,

resolutions timeliness, transfers, etc.)

•    Analysis and reporting relative to customer or product specific SLA's. (Identify and ensure

that SLA’s requirements and report distributions are met)

•    Contract renewal visibility, tracking, handling and interaction with sales, management and

legal

•    Proactive issues, outages and enhancements communication with key client

•    Collaboration and coordination of special/client specific projects

•    New contracts assistance

•    Verisk vendor management collaboration

•    Assistance with product/service/customer expertise

•    Special projects assistance

•    Billing oversight and visibility

•    Product change notifications with key accounts

•    On-going training and support across underwriting products.

 


Reference: 82883374

Set up alerts to get notified of new vacancies.

Similar Jobs

Accounting Manager

Los Angeles, CA

Annual Salary

Accounting Manager

Leola, PA

Annual Salary

Accounting Manager

Cincinnati, OH

Annual Salary

Accounting Manager

Ontario, CA

Annual Salary

Accounting Manager

Ontario, CA

Annual Salary

Accounting Manager

West Chester, PA

Annual Salary

Account Manager

Schaumburg, IL

Annual Salary

Accounting Manager

Totowa, NJ

Annual Salary

Account Manager

Rutherford, NJ

Annual Salary

Account Manager

Kennesaw, GA

Annual Salary