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IT Business Analyst

Posted on Sep 23, 2022 by Advanced Drainage Systems

Hilliard, OH
Immediate Start
$0 - $0 Annual


At ADS, no idea is off limits, and we celebrate creativity and bold moves.  For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials.  Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the second largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers. 


We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at 



The Business Analyst - IT has broad responsibility for the support and continual improvement of business processes and systems that impact the IT organization.  The role will work closely with IT leadership and the business acting as the liaison for IT to design, implement and manage the IT solutions portfolio including collaboration tools, ServiceNow, and SharePoint Online.  The BA for IT has a customer service orientation and can relate technical issues to the business in simple non-technical terms. The Business Analyst - IT is a process and system subject matter expert and ensures the successful delivery of initiatives through clear alignment of business requirements. This person is responsible for ensuring high quality system delivery by facilitating a thoughtful quality control and testing process.


Primary Responsibilities

Partners with business functions to define, determine, analyze, document, and communicate the objectives, business requirements and priorities for information systems and solutions.

Drives the effort to define, document and develop what constitutes success for medium to large sized initiatives within IT as needed.

Works with application and technical experts on the solution design, implementation, support, maintenance, and enhancement of the information systems.

Supports requirements management activities, as necessary, ensuring that the impact of change is well understood and approved by the appropriate stakeholders within the organization.

Create and review test plans and testing methodology to mitigate risks, and actively participate in testing.

Provide daily production support as issues arise; conducts problem analysis as needed. Acts as a point of escalation for moderate to difficult problems.

Implement processes and procedures to reduce defects and ensure maximum system uptime and stability. Identify and support deploying permanent fixes that prevent future re-occurrences in a quick and effective manner.

Facilitate individual or group dialogue to achieve common goal or solve challenging issue; probe for issues/concerns and drive to consensus.

Job Skills

This position should possess the following skills/knowledge:

Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships.

Results orientation and self-motivated

Willingness to drive and embrace change.

Ability to present ideas in a business-friendly and user-friendly language.

Cultivate strong business partner confidence.

Excellent critical thinking and problem-solving skills

Excellent written and verbal communication skills

Ability to collaborate with others.

Excellent time-management skills

Ability to manage time between project/enhancement work and a daily end user support

This position requires working experience and deep knowledge in at least the 2 of the following areas

ITIL processes and ServiceNow or other ITSM tools

ServiceNow SPM or ITBM

SharePoint or SharePoint Online

Office 365 or other collaboration tools

Experience with best practices for document management platforms

Educational Requirements

Bachelor’s degree in Information Technology, computer science or equivalent

Preferred Experience

1-2 years of Business Analyst experience

Knowledge and experience with IT processes and collaboration platforms

Experience with creating process map for business processes

EEO Statement:

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Reference: 82917198

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